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Tier 2 Technical Support

3 hours ago

Burlington, Canada Evertz Full time

The evTOC team at Evertz is seeking a motivated and self-driven individual who is passionate about continuous learning and personal growth. The ideal candidate is naturally curious, thrives in a fast-paced environment, and is eager to take initiative in expanding their skills and knowledge.We’re looking for someone who brings a positive attitude, strong interpersonal skills, and the ability to build lasting relationships—both with our customers and within our team. If you’re a proactive problem solver who values collaboration and continuous improvement, we’d love to hear from you.What you’ll do:As an evTOC expert, it will be your mission to elevate our customer experience by:Act as an expert level technical advisor or specialist on highly complex initiatives.Providing remote support for Evertz customersSolve problems by replicating user workflows and provide solutionsBe the customer bridge to our product and development teamsRequirements:To join our growing evTOC team you’ll need the following to make our team better:Excellent written and verbal communication skillsDetail oriented with strong analytical and problem-solving skills.2+ years of technical or customer supportSystem level understandingWilling to work in an exciting, fast-paced industry with career growth potentialMust love working with the most advanced broadcast solutions in our industryCollege diploma in computer, engineering, networking or similar fieldsInternational travel an optionBroadcast knowledge an added bonusJob Type: Full-timeWhat we Offer:Employer funded benefits program Competitive total compensation packageWork-Life BalanceEmployee assistance planEmployee Discount Platform Career Progression Casual Work Environment Social Events and Sports Teams