Dispatch Coordinator/administrative Assistant

Dogwood Ltd. is looking for a **Dispatch Coordinator/Administrative Assistant **to join our team in Surrey, BC to coordinate and dispatch our in-house technicians and subcontractors in BC.

We work on commercial renovations, tenant improvements and facility maintenance for renowned businesses.

The Dispatch Coordinator/Admin Assistant performs a variety of dispatching and administrative tasks. The person in this position is responsible for coordinating in-house technicians and subcontractors, scheduling service work and projects, and ensuring the ordering of materials and equipment. If you are highly customer-oriented and have an understanding of the trades and construction industry, we would love to hear from you.

**Why work for us**:

- **Teamwork, communication, cooperation, diversity & inclusion**:

- **Competitive wages**:

- **Benefits (extended health, dental, vision, life insurance, disability insurance, travel medical insurance, employee-assistance program)**:

- **RRSP matching**:

- **Paid personal days in addition to vacation time and sick time**:

- **Hybrid work-from-home option after probationary period**:

- **Semi-flexible start times**:

- **Opportunities for growth / career path**:

- **Continued education / Tuition reimbursement**

**MAIN RESPONSIBILITIES**:

- Schedule work for service technicians and subcontractors.
- Responsible for communicating all relevant information between clients and service technicians/subcontractors.
- Track service work and small projects from start to finish.
- Responsible for supervising technicians and their time tracking for payroll.
- Assist with technicians' time-off requests.
- Support and motivate the technicians’ team to consistently meet deadlines and standards of quality within budget and address any discrepancies directly with them.
- Responsible for calculating time and materials on workorders and preparing for invoicing.
- Responsible for ordering materials and supplies for service work and for small to medium size projects.
- Responsible for scheduling repairs and maintenance on tools and equipment.
- Assist with the tracking and organizing of vehicle maintenance.
- Hold signing authority for purchases, tools, vehicle repairs within established limit.
- Communicate effectively with clients and all team members.
- Responsible for scheduling safety training and first aid courses as required.
- Share responsibility for after-hour calls.
- Responsible for creating new client accounts.
- General administrative support to the Projects team.
- Works directly with Regional Manager to address requirements.

**QUALIFICATIONS / REQUIREMENTS**:
**Required Experience**:

- 3 - 5 years of experience as a coordinator within the construction or trades industry
- 2 years of supervisory responsibilities

**Required Knowledge, Skills and Abilities**:

- Strong computer skills in Microsoft Office
- Knowledge of Salesforce, Skedulo and customer portals is an asset
- Strong organizational skills
- Strong interpersonal skills with the ability to establish and maintain effective working relationships
- Strong communication skills - written and verbal
- Ability to prioritize tasks
- Ability to solve problems efficiently

**Job Types**: Full-time, Permanent

**Salary**: $61,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you live in the Lower Mainland, BC or any surrounding cities/areas?

**Experience**:

- dispatching/coordinating: 5 years (required)
- supervisory: 2 years (required)

**Language**:

- English fluently (required)

Work Location: One location