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Logistics Coordinator/Dispatcher

2 weeks ago

Surrey, British Columbia, Canada American Eagle Carrier Inc. Full time

We are an asset-based refrigerated trucking and warehousing company located in Surrey, BC. We operate our own fleet and offer cross-border transportation, warehousing, destuffing, and palletization services.

We are seeking a Logistics Coordinator to help manage daily freight operations, secure freight for available equipment, manage customer communication, and support dispatch with scheduling and load planning.

This position is ideal for someone who thrives in a fast-paced logistics environment and can balance customer service with operational efficiency.

Key Responsibilities

  • Book freight for our in-house fleet (reefer + dry van)
  • Book trucks when extra capacity is required
  • Respond to customer emails professionally and promptly
  • Track and trace shipments; provide timely updates to customers
  • Monitor load boards (DAT, Truckstop, etc.) and negotiate rates
  • Send and receive rate confirmations, PODs, BOLs, and other documents
  • Assist dispatch with scheduling and load planning
  • Maintain accurate records in the TMS and ensure details are updated

Requirements

  • Minimum 2 years experience in trucking, dispatch, freight brokerage, or logistics coordination
  • Strong written and verbal communication skills
  • Ability to book loads, negotiate rates, and handle customer communication
  • Experience using load boards (DAT, Truckstop) preferred
  • Ability to multitask in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Knowledge of cross-border and reefer freight is an asset

What We Offer

  • Competitive salary depending on experience
  • Bonus potential
  • Stable, long-term full-time position
  • Growth opportunities in operations, brokerage, or management
  • Supportive team environment with training provided

Ideal Candidate

  • Works well under pressure
  • Communicates clearly with customers and drivers
  • Can problem-solve quickly when issues arise
  • Reliable, professional, and organized
  • Understands trucking timelines and urgency

Job Types: Full-time, Permanent

Pay: $48,000.00-$70,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Application question(s):

  • How many years of experience do you have in trucking, freight brokerage, or logistics coordination?

Work Location: In person