Help Desk

4 days ago

London, Canada Eastbay I.T. Consulting Full time

**Job Summary**

**Help Desk - Hybrid**

This position requires a self-starting individual who can take direction but does not require it.

The individual should have excellent communication skills and a thorough understanding of PC hardware/software and Microsoft products.

**Your Day-to-day**:

- The ability to effectively translate technical information and procedures to end-users.
- Basic configurations, supporting Clients and environment maintenance.
- Successfully manage a high volume of calls/tickets, effectively troubleshoot and escalate.
- Providing quality customer support by surpassing expectations.
- PC installations/configurations.
- Server administration, LAN/WAN L1 maintenance, monitoring.
- Assist in analyzing IT infrastructures & recommend hardware/software upgrades.
- Assist with on-site projects and make occasional maintenance on-site visits.

**Job Type / Category**

Monday - Friday: 8:30-5 (After hours work a possibility)

**Do you have what it takes?**
- Microsoft Windows based networking.
- Microsoft 0365 and Azure experience
- Windows Server (2012+), Active Directory, Exchange, O365 etc.
- Internet Connectivity and Security (Firewalls)
- Backups and Disaster Recovery experience.
- Monitoring tools and CRM experience (Salesforce is an asset).
- Installation and maintenance of hardware/software.
- End User Productivity Tools (MS Office, SharePoint, O365 etc).

**Company Profile**

The culture at Eastbay is what separates us from the rest—but the perks don’t hurt either. Here’s a small snapshot of what we offer:

- No Dress Code - as long as you look presentable, we care more about your work than your outfit
- Continuous training opportunities leading to personal and professional development
- Benefits - Healthy Employees are happy Employees
- Opportunities to advance into higher level roles and responsibility within 12-18 months

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

  • Help Desk Technician

    1 week ago

    London, Canada Asurtec Solutions Inc. Full time

    Education: - Expérience: - **Education**: - Other trades certificate or diploma - ** Work setting**: - Help desk - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...

  • Technicien Help Desk

    2 weeks ago

    London, ON, Canada Insight Global Full time

    Insight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...

  • Technicien Help Desk

    2 weeks ago

    London, ON, Canada Insight Global Full time

    Insight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...

  • Technicien Help Desk

    2 weeks ago

    London, ON, Canada Insight Global Full time

    Insight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...

  • Level 2 Help Desk Computer and Network Support Technician

    2 days ago

    London, Ontario, Canada Western I.T. Full time US$60,000 - US$68,000 per year

    Western I.T. Group is an established managed IT service company specializing in cloud based network deployments for businesses across Canada.We are currently looking for a level 2 help desk/support technician to join our team.Employee will be responsible for remote support of various customer sites and networks.Responsibilities include, but are not limited...

  • Technology Support Specialist

    6 hours ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 13 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...

  • Call Center Agent

    1 week ago

    London, Canada INVENERGY Full time $60

    The Call Center Agent / Support Help Desk Representative will serve as the primary point of contact for customers, providing timely, accurate, and solution-driven assistance. The ideal candidate is professional, customer-focused, and capable of handling inquiries with confidence and clarity. Key Responsibilities • Respond to inbound calls, emails, and chat...

  • Call Center Agent

    2 weeks ago

    London, Canada INVENERGY Full time

    The Call Center Agent / Support Help Desk Representative will serve as the primary point of contact for customers, providing timely, accurate, and solution-driven assistance. The ideal candidate is professional, customer-focused, and capable of handling inquiries with confidence and clarity. Key Responsibilities • Respond to inbound calls, emails, and chat...

  • Deal Desk Analyst

    3 weeks ago

    London, Canada S&P Global Full time

    About the RoleThe Deal Desk and Pricing Analyst will support the Director of Deal Desk and Pricing in structuring, analyzing, and optimizing commercial deals. This role will work cross‑functionally with Sales, Finance, Legal, Product, and Operations teams to ensure efficient deal execution, pricing accuracy, and data‑driven decision‑making. The ideal...

  • Service Desk Analyst

    3 weeks ago

    London, Canada CARFAX Full time

    Join Team CARFAX as a Service Desk Analyst Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed...