Technicien Help Desk

2 weeks ago

London ON, Canada Insight Global Full time

Insight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related concerns in collaboration with the networking team. Responsibilities include: handling Tier 2 and Tier 3 support requests, overseeing the PSTN renewal process, and adapting to an ever-changing, unpredictable environment while ensuring efficient and effective problem resolution with excellent customer service.
Experience as a Zoom Application Administrator, including familiarity with AI-driven components.
-Proven ability to act as a point of contact and liaison with telecom providers (e.g., Bell Mobility), including problem-solving and billing management.
-Previous involvement in the roll-out of a new call center, covering configuration, deployment, administration, and wallboard setup (UCCX experience strongly preferred).
-Minimum 5 years of customer service experience with a strong focus on client satisfaction.
-At least 3 years of experience in telecommunications, demonstrating a solid technical background.

help desk / ticketing experience
-tier 1 help desk support experience

  • Technicien Help Desk

    2 weeks ago

    London, ON, Canada Insight Global Full time

    Insight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...

  • Help Desk Technician

    1 week ago

    Ontario (ON), Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto.Job Description:Serve as the first point of contact for IT support to all firm staff.Address Help Desk tickets and provide personalized assistance for hardware and software issues.Deliver remote technical support to end users as...

  • Help Desk Technician

    2 weeks ago

    Toronto, ON, Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto. Job Description: Serve as the first point of contact for IT support to all firm staff. Address Help Desk tickets and provide personalized assistance for hardware and software issues. Deliver remote technical support to end users as...

  • Help Desk Technician

    2 weeks ago

    Toronto, ON, Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto. Job Description: Serve as the first point of contact for IT support to all firm staff. Address Help Desk tickets and provide personalized assistance for hardware and software issues. Deliver remote technical support to end users as...

  • Help Desk Technician

    2 weeks ago

    Toronto, On, Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto. Job Description: Serve as the first point of contact for IT support to all firm staff. Address Help Desk tickets and provide personalized assistance for hardware and software issues. Deliver remote technical support to end users as...

  • Help Desk Technician

    1 week ago

    Toronto, ON, Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto. Job Description: Serve as the first point of contact for IT support to all firm staff. Address Help Desk tickets and provide personalized assistance for hardware and software issues. Deliver remote technical support to end users as...

  • Help Desk Technician

    2 weeks ago

    Toronto, On, Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto. Job Description: Serve as the first point of contact for IT support to all firm staff. Address Help Desk tickets and provide personalized assistance for hardware and software issues. Deliver remote technical support to end users as...

  • Help Desk Technician

    2 weeks ago

    Ontario (ON), Canada Channel Zero Inc. Full time

    Channel Zero Inc. (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Help Desk Technician

    3 weeks ago

    Toronto, ON, Canada Channel Zero Inc. Full time

    Channel Zero Inc. (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Help Desk Technician

    3 weeks ago

    Toronto, ON, Canada Channel Zero Inc. Full time

    Channel Zero Inc. (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and...