Level 2 Help Desk Computer and Network Support Technician

19 hours ago

London, Ontario, Canada Western I.T. Full time US$60,000 - US$68,000 per year

Western I.T. Group is an established managed IT service company specializing in cloud based network deployments for businesses across Canada.

We are currently looking for a level 2 help desk/support technician to join our team.

Employee will be responsible for remote support of various customer sites and networks.

Responsibilities include, but are not limited to:

  • Enterprise Remote Help Desk Support
  • Account Moves, Adds and Changes
  • Customer Assistance and Service
  • Level 1&2 Desktop, Server and Network Troubleshooting
  • Ticket Escalation to Senior Staff

At least 3 years of technician experience required. Certification/degree in related field desirable.

Employee must hold a valid drivers license in good standing.

Benefits program available.

Work Remotely

  • No

Job Type: Full-time

Pay: $65,000.00-$68,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Are you willing to take a required skills test as part of the interview process?
  • I understand that this is NOT a remote position and requires me to be physically present in London, ON. Indicate Yes or No.

Experience:

  • Technical Support: 5 years (required)

Language:

  • English (required)

Licence/Certification:

  • Driver's Licence (required)

Location:

  • London, ON (required)

Work Location: In person

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