Medical Office Administrator

7 days ago

Scarborough, Canada Body First Wellness Centre Full time

**Overview**
Body First Wellness Centre is a fast-growing multi-disciplinary clinic dedicated to patient-centered care and professional excellence. We are seeking a **Medical Office Assistant (MOA)** to support our team of healthcare practitioners and ensure the smooth daily operation of the clinic.

**Key Responsibilities**

**Clinic & Client Administration**
- Manage Front Desk operations
- Maintain accurate and confidential patient records
- Regularly update and audit client files for completeness and accuracy
- Ensure timely completion of digital intake and consent forms using JaneApp

**Customer Service**
- Welcome clients warmly and professionally in person and by phone
- Schedule and reschedule appointments in alignment with treatment plans
- Promote clinic services and support our online reputation by encouraging client reviews

**Scheduling & Administrative Support**
- Efficiently manage appointment calendars and update patient files
- Complete daily documentation for both new and returning clients
- Prepare treatment rooms, maintain supplies, and support general clinic operations
- Responsible for clinic opening and closing procedures (availability for both required)

**Billing & Insurance**
- Process insurance claims and verify client benefits coverage
- Address billing questions and resolve payment-related concerns
- Generate, reconcile, and close out daily financial transactions
- Ensure all billing records are accurately entered into the system at shift end

**Clinic Maintenance**
- Maintain cleanliness and organization in reception, treatment rooms, and shared areas
- Assist with laundry—washing, folding, and stocking linens for practitioners
- Collaborate with the team to ensure a smooth, efficient work environment

**Marketing Support**
- Support in-clinic promotions and marketing efforts
- Encourage patients to share feedback and leave online reviews

**Hours & Compensation**
- **Training Schedule**: 15-24 hours/week during the first two weeks
- **Post-Training**: Up to 35-40 hours/week based on clinic needs
- **Training Rate**: $18.50/hour
- **Post-Probation Rate**: $20.00/hour (after 3-month probation)
- **Benefits**: Eligibility for Extended Health Care (EHC) after 3 months
- **Potential for wage increase after probation**

**Requirements**:

- Availability for **weekend shifts**:

- Must be able to **arrive 1 hour before opening or stay until closing**, depending on the shift

**Qualifications**
- **Education**: Secondary School Diploma (preferred)
- **Experience**:

- Minimum 1 year in a medical administrative or customer service role (preferred)
- Familiarity with **JaneApp** is an asset
- Excellent organizational and communication skills
- Friendly, empathetic demeanor with the ability to multitask in a fast-paced environment

**Additional Information**

**Benefits**:

- Free on-site parking
- Supportive and team-oriented work environment

**Flexible Language Requirement**:

- French not required

**Schedule Includes**:

- Day and evening shifts
- Monday to Friday
- Weekends as needed ( 1 weekend and 1 weekday off)

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: $18.50-$20.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Extended health care

**Language**:

- English (preferred)

Work Location: In person

Expected start date: 2025-08-25

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