Front Desk Agent
2 days ago
**Job Overview**
**Duties**
- Greet guests warmly upon arrival and provide assistance with check-in and check-out processes.
- Answer phone calls promptly, utilizing phone etiquette to address inquiries and provide information about hotel services.
- Manage reservations, cancellations, and modifications with accuracy using hotel management software.
- Assist guests with requests, including room changes, special accommodations, and local recommendations.
- Maintain a clean and organized front desk area while ensuring all guest areas are welcoming.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Handle guest complaints or concerns with professionalism and resolve issues in a timely manner.
- Provide information about hotel amenities, local attractions, and events to enhance the guest experience.
**Qualifications**
- Previous experience in a front desk or customer service role within the hotel industry is preferred.
- Strong communication skills; bilingual or multilingual abilities are a plus.
- Proficiency in using phone systems and hotel management software is advantageous.
- Excellent phone etiquette and interpersonal skills to interact effectively with guests and team members.
- Ability to work flexible hours, including weekends and holidays as needed.
- A commitment to providing outstanding guest services in a fast-paced environment.
Pay: $18.60-$19.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
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