Cargo Office Agent Lead

5 days ago

Dorval, Canada Menzies Aviation Full time

Job Details

Description
- Main accountabilities include:

- Supervise employees assigned to work specific jobs at front counter or on airline accounts and assist with ongoing service performance.
- Ensures that employees are fully trained on company policies and procedures including telephone, IT and accounting procedures, security processes and policies and operation of customer and in-house cargo systems.
- Ensure that customers service issues are addressed and corrective action taken to ensure quality of service.
- Ensure proper recording and management of cargo for accounting purposes.
- Oversee regulatory procedures are followed (CBSA, Transport Canada, etc.) in relation to cargo shipments processed, and ensure effective communication with customer and warehouse for same.
- Perform new employee introduction to work area, explain work rules, uniform policy, time clock processes, office-terminal procedures and provides overview of department operations.
- Train employees on specifics or assigns employees to work with an experienced representative.
- Manage employee rosters and time and attendance disciplines.
- Other duties as assigned.
- Qualifications and Experience:

- One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
- Ability to lead a team of cargo agents.
- Must have current driver’s license with no violations over the past 5 years.
- Familiarity with operational processes and ability to work within airline cargo systems.
- Must hold or be able to obtain a valid RAIC.
- Must be able to work different shifts as operational needs require.

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