Assistant Operations Manager

**Job Number** 22127010

**Job Category** Rooms & Guest Services Operations

**Location** Montreal Airport Marriott In-Terminal Hotel, 800 Place Leigh Capreol, Dorval, QC, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Hotel operations management generalist position that supports Front Desk (including Bell/Door Staff, Switchboard, AYS, and Concierge/Guest Services), Rooms (including Housekeeping, Recreation, and Laundry), Food and Beverage (including Restaurants, Bar/Lounge, and Room Service), Event Operations (including Event Services, Banquets and Event Technology). Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with employees to carry out guest arrival and departure procedures, supports operational needs of Restaurant, Bar, and other Food and Beverage Outlets, and leads setup and execution of meetings and events based on requirements and standards. Completes guest room inspections, provides operational feedback to employees who work front desk and food and beverage outlets, and holds Event Operations teams accountable for the execution of events based on guest expectations and event order standards. Accountable for supporting compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance.

**CANDIDATE PROFILE**

Education and Experience
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

OR
- If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

**Preferred**
- Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.

**CORE WORK ACTIVITIES**

**Assisting in Management of Front Desk, Housekeeping, and Guest Services Teams on an as needed basis**
- Leads daily Front Desk, Housekeeping, or Guest Services shift operations.
- Assists in supervising an effective inspection program for all guestrooms and public space.
- Attends all pertinent meetings (e.g., Staff, Forecast, Pre-Cons, Department).
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Ensures knowledge and understanding of OSHA regulations are up to date.
- Performs all duties at the Front Desk as necessary.
- Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

**Assisting in Management of Food and Beverage Operations Activities associated with Restaurant, Bar/Lounge, and other Food and Beverage Outlets on an as needed basis**
- Opens and closes restaurant, bar, or food and beverage outlet shifts.
- Supervises operations for all related areas in the absence of Director or Manager.
- Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
- Assists floor staff during busy periods.
- Applies and continually broadens knowledge of food and wine trends, and overall event presentation.
- Communicates and executes departmental and hotel emergency procedures and monitors staff readiness with regard to safety procedures.
- Ensures compliance with all Bar/Lounge and restaurant policies, standards and procedures.
- Implements agreed upon beverage policy and procedures throughout the hotel.
- Maintains food handling, sanitation and cleanliness standards.
- Maintains standards for bartender and cocktail service.
- Monitors departmental inventories and assets including par levels and maintenance of equipment.
- Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs).
- Monitors and enforces compliance with