Process Administrator

**Position**:Process Administrator

**Reports to**:Business Process Manager, North America

**Location**: AB or BC, Canada

**The future is bright for Control Tech Join us, there are great things to come**

Control Tech is a leading cross-border Instrumentation, Electrical & Automation solutions provider. Committed to excellence, we are experts in construction, maintenance, turn-around and optimization, as well as structures, production operations, parts sales and more. As a people-first company, our skilled and diversified team is known for providing stellar customer service and we are always ready to explore new avenues for our safe and versatile solutions.

Our mission is to empower our people to deliver high quality solutions to our clients safely and efficiently while continuing to strengthen and preserve the environment we operate in. We are committed to safety, quality work, community, work-life balance, and honesty within our entire organization.

**Job Brief**:
The Process Administrator will be responsible for supporting the Business Process Manager by monitoring data quality, identifying issues, developing solutions to improve business processes, and training required users on IFS.

**Duties & Responsibilities**:

- Communicates consistent processes for data entry.
- Coordinates with IFS Support team on issues and needs.
- Assists in troubleshooting issues in the IFS software and submits support tickets (Astra) as needed.
- Teaches and trains technicians and ensures they stay competent and skilled for their IFS data responsibilities, within multiple platforms.
- Provides regular updates on departmental results and identifies opportunities for process improvement.
- Participate in trainings, webinars, and chatter groups to increase knowledge and awareness of current processes and potential issues via the IFS Community, IFS Apps Webcasts, and the IFS Customer Engagement Center.
- Assists in identifying, creating, and documenting best processes.
- Other duties as required.

**Required Skills/Qualifications**:

- 5+ years’ experience in an industrial setting.
- Degree or post-secondary course work in Business, Management, or Office Administration preferred.
- Formal or practical knowledge of electrical, instrumentation, and/or general construction practices is considered an asset.
- Can work both independently and part of a team including working with diverse groups of people across the company.
- Superior computer skills in MS Office, ERP systems, and similar business process systems.
- Excellent written and verbal communication; ability to establish positive, professional relationships.
- Proactive in anticipating needs, determining, and implementing solutions, and providing results that benefit the organization.
- Able to identify, analyze, and resolve complex problems systematically.
- Highly organized with a keen attention to detail.
- Able to analyze and improve business processes as needed.
- Ability to multitask and meet deadlines.
- Demonstrates initiative in solving problems.
- Strong experience in data analysis, testing methods, and business process and system requirement definition.
- Ability to guide users in establishing efficient and effective processes and understanding capabilities of the systems.
- Ability to quickly learn new computer programs.

**Self Management Behaviors **(expected of all employees in the Control Tech family)**:

- Self Awareness: Recognizes impact on others, knows strengths and limitations, sense of self-worth and confidence.
- Self Control: Disruptive emotions and impulses are in check, maintains consistency with core values.
- Maintains Motivation: Strives to learn, to improve and to be successful.
- Listening and Speaking Respectfully: Listens generously - clarifies meaning and intent, speaks straight and respectfully.
- Collaborator: Works effectively on teams with a wide variety of people, resolves conflict directly and productively, contributes to the success of others.

**Equal Opportunity Employer**:
Control Tech is proud to be an equal opportunity employer. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, martial status, disability, veteran/military status, pregnancy, or other legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all our employees.