Assistant Facility Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
The Assistant Facilities Manager will be responsible for day to day facilities operations with the delivery of quality facility management services. Works closely with the Facility Manager and is required to have a baseline working knowledge facilities maintenance, operations, contract services, accounting and vendor management. Emphasis is placed on coordination and management of client requirements and service delivery to ensure satisfaction working with vendor and work order management. Focus on KPI goals and objectives and maintain a strategic view in managing operations for the infrastructure.

**Responsibilities**:
Deliver excellent customer service to meet client’s expectations
Build and develop effective relationships with key stakeholders and/or client and be comfortable working across all levels
Monitor work orders and procedures to ensure client’s expectations are conveyed and worked upon
Manage multiple vendors including hard and soft skills to deliver services on time and within budget
Take a supportive role in the execution of the monthly/quarterly/annual reporting and development/management of the operational and capital expense budget as well as monthly forecasting activities and managing spends to achieve mínimal variance to forecast.
Actively Participate in monthly calls with client sites reporting on site activities such as preventative/reactive work orders, financials, and open items.
Ensure work orders are being completed according to SLA’s and client KPI’s.
Implement Industry Best Practice operations
Assist and monitor to ensure all building procedures and performance measures are maintained at all times
Follow established escalation procedures and incident reporting procedures
Have a basic working/technical knowledge of critical technology environment systems.

**Job Qualifications**:
Bachelor’s degree preferred, or equivalent experience.
Minimum 4 years’ experience in facilities, property management, hospitality or related field
Ability to manage a high volume of highly complex tasks
Excellent verbal and written communication skills
Strong Computer proficiency in Word, Excel
Demonstrated process orientation and data driven skill sets
Ability to work well in a demanding environment
Has a customer-oriented attitude
Demonstrates proactive & professional approach to customer service
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.