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Service Advisor

2 weeks ago

Ottawa, Canada Audi Ottawa Full time

Come join our Audi Ottawa location as our **Service Advisor.**

**Responsibilities**:

- Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
- Bilingual : speaks both English and French
- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Liaison between customer and the technician, parts and manufacturers
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Tracks all open repair orders and knows the status of each

**Job type**:
Full time Monday - Friday 7am-4pm with one day a week till 6pm

**Benefits**
- Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
- Company Events
- Disability insurance
- Employee assistance program
- Store discount

**Location**:
458 Montreal Road