Service Advisor

6 days ago

Ottawa, Canada Toromont Cat Full time

Toromont Cat is looking for a Service Advisor to join our team This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.As a Service Advisor, YOU will experience:Working within one of the safest organizations in the industry where your safety and well‑being are our most important priorityWorking for the best in class equipment dealer and with the premium Caterpillar brandOpportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your successCompetitive total rewards including: wages, benefits, and premiums (as eligible)An opportunity for flexible work schedules and opportunities across multiple locations across Eastern CanadaIn a typical day, YOU will:Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiativesUpdate and manage Service Scheduler in a timely and accurate mannerSchedule both machine repairs and preventative maintenance for the TechniciansCoordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairsProvide customer support for incoming calls and effective follow up during and after machine repairsOpen and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service SchedulerCollaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurateSource parts and tools during job set‑up and provide shipping instructions to the siteManage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submittedAssist with Warranty and Goodwill processing including documentation requirements and no charge claimsMaintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSRReview and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)Must-haves for this role:Minimum post‑secondary educationMinimum 5 years experience in service operationsAbout Toromont CatWith over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™,Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. Your success is our success #J-18808-Ljbffr

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