Porsche Service Advisor
5 days ago
We are looking for a **Service Advisor to join our Porsche team**
As a Service Advisor, you are the personal advisor and service salesperson to our customers. It is important that you recognize the importance of going beyond what the customer expects and provide exceptional service.
Some of your responsibilities include and are not limited to:
- Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Actively sells quotes and makes informed recommendations for service
- Liaison between customer and the technician, parts and manufacturers
- Verifies that performed post-maintenance checks are completed
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop
- Follows up on all customer special order parts and confirms required appointment prior to customer leaving
- Tracks all open repair orders and knows the status of each
Experience working in an automotive environment, or as a service advisor is considered an asset.
**Requirements**:
Covid vaccine confirmation
Criminal record check
Driver's abstract
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