Service Advisor

2 weeks ago

Ottawa, Canada Belair Toyota Full time

Belair Toyota is looking for a FULL-TIME SERVICE ADVISOR

**Position overview**:
The Automotive Service Advisor acts as a liaison between customers and our service team, ensuring an exceptional customer experience. This role requires a proactive and enthusiastic individual who is passionate about customer service and knowledgeable in automotive maintenance and repair.

**Key responsibilities**:

- Greet customers and assess their automotive service needs.
- Provide accurate estimates for service and repair costs.
- Communicate with customers about their vehicle's status, including when vehicle is ready for pick up.
- Ensure all customer concerns and inquiries are addressed promptly and professionally.
- Maintain detailed records of services performed and parts used.
- Follow up with customers to ensure satisfaction with services provided.
- Maintain up-to-date knowledge of automotive technology and industry trends.
- Oversee the service waiting area ensuring every customer has been looked after.
- Offer professional explanation for services or repairs to satisfy customer concerns.

**Requirements**:

- **Valid driver’s license is required**:

- **Fluent in French and English is required.**:

- Ability to work in a team.
- Previous experience as a service advisor or in a customer-facing automotive role
- Strong understanding of automotive maintenance and repair
- Excellent communication and interpersonal skills
- Ability to multitask and manage time efficiently in a fast-paced environment.

**What we offer**:

- Fair and competitive wage based on experience.
- Co-paid benefits, including dental and health care.
- Ongoing training.
- A supportive and inclusive work environment
- Employee discounts in sales, parts, and service
- Opportunities for career advancement within the company

If you are a customer-centric professional with a passion for the automotive industry, come join our team We are an equal opportunity employer.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Wellness program

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- service advisor: 1 year (required)
- Mechanic: 1 year (required)
- Customer service: 5 years (preferred)

**Language**:

- French (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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