Fire Safety Customer Service Representative

24 hours ago


Midland, Canada Huronia Alarm & Fire Security Inc. Full time

The Fire Safety Coordinator will focus on providing superior customer service to our clients within a very fast paced environment. The position will report to the Fire Safety Manager and will work closely with the other Fire Safety Coordinator. Hours of work are Monday to Friday 8:00am to 5:00pm with an hour unpaid lunch.

**Core Duties**:

- Take lead on incoming calls.
- Create service tickets/work orders.
- Schedule confirmations.
- Review & send daily Fire Safety Reports.
- Liaison between Salespeople and Service Technicians.
- Inside sales/service repair quotes.
- Back up scheduling.
- Other related duties as assigned.

**Job Requirements**:

- Related post-secondary education or equivalent education and combined experience.
- 2 to 3 years in a similar type of position in a fast-paced environment.
- Previous scheduling experience is an asset.
- Demonstrated ability working within a team environment.
- Proficiency with Microsoft Office; experience with ERP system is an asset.
- A passion for providing exceptional customer service.
- Advanced knowledge in Customer Service requirements as per fire alarm systems is an asset.
- Excellent communication and problem-solving abilities including diffusing difficult situations.
- Clear criminal record.

The pay for this position will be based on education and experience.

Huronia Alarm & Fire Security Inc. does not use AI in the recruitment process. All resumes are reviewed by Human Resources. Thank you.

Pay: From $46,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Work Location: In person



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