Customer Service Representative

2 weeks ago

Midland, Canada Franke Kindred Canada Full time

**Duties**:

- Makes outbound calls which may include contacting customers, manufacturers and third party dealers to place orders, initiate and/or obtain authorization for service, verify warranty and billing status and schedule installation services.
- Asks the customer the proper questions to ensure service needs are met.
- May verify payment information, and authorize credit cards and PO numbers.
- Ensures accurate data is entered into all appropriate systems.
- Trains new representatives as needed.
- Reliable attendance is a must
- Other duties as assigned

**Knowledge, Skills, and Abilities**:

- **Customer Service**: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- **Basic Language Skills**: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.
- **Basic Math Skills**:Ability to perform addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
- **Computer Skills**:typing, word processing, spreadsheet, internet.

**Education and Experience**:

- High School Diploma or GED
- Minimum one year prior work experience in Customer Service.

We offer competitive pay, comprehensive benefits package, including medical/dental/vision insurance, and opportunities for career growth.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Midland, ON L4R 5E3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in Midland, ON L4R 5E3

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