Customer Service Representative
1 week ago
Job Position: Customer Service Representative
Job Type: Permanent
Schedule: Monday – Friday
Benefits: Group Health/Dental Benefits
Compensation: Competitive Salary
Customer Service Representative - Job Description
We are currently seeking a reliable, hardworking Customer Service Representative to join our growing company. We are a fast-growing company that strives in Making a Difference in Peoples Lives throughout the Simcoe/Muskoka area. You will be working in a fast-paced environment with full support to make a positive difference in the lives of so many people
The ideal candidate will be goal-oriented and have a passion to grow while delivering high quality client/customer service. A minimum of two years experience in Customer Service The applicant should have good communication skills, a working knowledge of ADP (Assistive Device Program) would be an asset
Successful candidate will be professional and committed to upholding the highest standards in customer service. We are looking for an energetic, loyal, and dedicated employee who enjoys the physical aspects of work. Compensation includes a competitive salary and benefits.
SUPERIOR Home Health Care is a leading supplier of home & institutional care medical equipment and assistive devices such as accessibility devices, wheelchairs, and other mobility aids.
Customer Service Representative - Duties and Responsibilities
· Answer phones and emails
· Provide retail sales customer service to the clientele instore
· Faxing to other stakeholders
· Filing of files
· Work closely with busy service technicians and sales consultants to oversee the client order administration
· Process in store payment
· Coordinate equipment rentals and sales
· Deliver excellent customer service when handling the communication (in-person, telephone, email) between clients, therapists, and funders
· Keep client, rental and inventory information up to date using our software (Business Vision)
· Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client registration is complete and accurate
· Coordinate the pickup and delivery of all rental or custom equipment for our clients
· Any other administrative assigned task
Job Types: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Experience:
- Customer service: 2 years (preferred)
- Retail sales: 2 years (preferred)
- Administrative: 1 year (preferred)
Work Location: In person
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