Customer Care Representative

16 hours ago

Midland, Canada Ontario SPCA Full time

The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.

**Role**:Customer Care Representative - Midland**
**Location**:Midland & District** **Animal Centre**, **Midland** ON**
**Status: Part-time, Permanent***

***

**A Typical Day**
- Greeting visitors and seeking client information to support/understand customer needs
- Advising the public in a variety of ways including general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions
- Assisting the public with adoptions and adoption inquiries and acting as a resource for centre visitors seeking information on the adoption program
- Ensuring adoptive family is adequately informed of the needs of the animal, including follow-up care behavioural queries and/or rehabilitation requirements.
- Supporting the foster program by providing supplies and setting up appointments with foster parents.
- Participating in animal care duties including general cleaning, enrichment and behavioural care
- Performing general clerical duties and record keeping
- Providing instruction, coaching and mentoring to volunteers and foster parents
- Processing service/adoption payments

**Why You Should Join Our Team?**
- Be part of an energetic team environment with others who share your passion for animal wellbeing
- Competitive pay
- Employee Family Assistance Program
- Generous discount on virtual pet care
- Discounted pet supplies and pet food
- Discounted Ontario SPCA Paws & Give merchandise
- Predictable day time hours
- Onsite parking

**Do You Have What it Takes?**
- Excellent communication skills
- Team player
- Animal care experience
- Previous clerical experience
- 1-3 years of Customer service experience in a fast-paced environment
- Ability to lift 18 kg (40lbs) and control 45 kg (100lbs) (large dog)
- High School Diploma (or equivalent) required
- Certificate or College Diploma in Animal Care or working towards, preferred
- Open availability including weekdays, weekends and holidays

**We Can’t Wait to Meet You**

Please forward your resume and cover letter to:
Human Resources
Ontario SPCA and Humane Society

We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however; only those selected for an interview will be contacted.

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