Customer Service Representative

1 week ago

Midland, Canada Lifemark Health Group Full time

**Customer Service Representative**
- **pt Health - Midland Physiotherapy**
**Permanent Part-Time**

**Location: Midland, ON**

We are currently hiring for a Part-Time **Customer Service Representativ**e to support our **pt Health - Midland Physiotherapy **clinic.

**Primary Responsibilities**
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
- Coordinate scheduling of patient appointments and maintain the patient’s medical record
- Collect payment at time of service
- Track coverage for all funding streams to ensure approval
- Complete data entry and billing
- Provide administrative support to the Care Coordinator Manager and Clinic Director

**Qualifications & Core Competencies**:

- High School Diploma, G.E.D. or equivalent
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- Excellent communication (verbal/written) and interpersonal skills
- Strong computer and data entry skills
- Flexible and adaptable to change
- Experience in a Physiotherapy clinic an asset

**Why Lifemark?**
- Opportunity to work with a multi-disciplinary team of experienced clinicians (including FCAMPT, vestibular/concussion, and pelvic health therapists) and the satisfaction of being on a driven team
- Get the learning experience you need by building your perfect schedule with our understanding Clinic Directors
- A supportive and collaborative administrative team to facilitate paperwork, booking, and billing - including online scheduling
- Pathways for leadership
- A positive and comforting work environment
- Competitive salary with excellent benefits package for permanent employees
- Annual continuing education allowance with a variety of internal training opportunities
- Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
- National Partner of Special Olympics Canada
- GoodLife Fitness discount
- Nationally recognized brand with a strong digital presence
- Diverse, stable, caseload with the flexibility to integrate pre-existing clients

We have gone above and beyond to ensure the safety of our patients and employees with PPE provided, the spacing of patients, screening, and more. Extensive safety protocols and procedures have been put into place and are mandatory.
- pt Health promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities._

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