Program Assistant

**About Us**:Brain Care Centre (BCC) exists to give those impacted by acquired brain injury the supports they need to overcome limitations, reconnect, rebuild, and thrive in the community. BCC is a registered charitable not-for-profit organization and serves the spectrum of brain injury from mild to severe.

**Role**:Reporting to the HR and Volunteer Program Manager, the Program Assistant provides support to BCC service providers in the coordination of services to adults living with acquired brain injury to promote independence, facilitate community reintegration, and improve quality of life.

**Qualifications**:

- Certification: Related degree
- Experience: Human service work
- Up-to-date, clear, criminal record check
- Possess a valid driver’s license and reliable vehicle with 2 million liability insurance

**Competencies**:
Competencies are behaviours that are essential to reach our goals in serving adults with acquired brain injuries. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. **We recommend using the STAR technique to respond to competency based questions in the interview.**

**S **- What was the situation you were in? Use specific details of an event or situation.

**T **- What was the goal you were working towards, or your responsibility in the situation?

**A** - What action or steps did you take?

**R** - What was the results of your actions?

Verbal, listening, and written communication skills
- Conveys respect when listening and responding to clients, practices self-awareness and regulation of emotions to use them productively, is able to articulate accurate information in a professional manner (in verbal and written forms)

Plan creation and execution skills
- Creates and executes realistic work plans, manages multiple tasks and meets deadlines through prioritization, goal setting, organization and teamwork

Problem solving and decision-making skills
- Accesses resources, information and technology from other areas and uses it to analyze issues, resolve problems and improve performance

Empathetic and responsive
- Ability to view social issues from a variety of lenses and treats individuals from all walks of life with respect, warmth and compassion

Team collaboration and independent work skills
- Collaborates and communicates effectively with staff team, clients, and other stakeholders, and takes initiative in completion of day-to-day work

High degree of professionalism
- Maintains client confidentiality, is transparent and accountable for their work, supports and acts the organization’s values, and contributes to a positive work environment

Growth mindset approach to work
- Actively seeks out development opportunities and feedback, and is persistent when faced with challenges or barriers

**Major Responsibilities**:
Provide assistance to Brain Care Centre’s Service Coordinators:

- Conduct follow-up on client goals and service plans
- Prepare for support groups and assist with group facilitation as required
- Coordinate Life Skill Classes including content revision, document prep, and facilitation
- Deliver Facebook Live tutorials on topics of interest to BCC clients
- Support Service Coordinators with completion of quarterly and annual reports by established deadlines
- Assist with referrals as needed for BCC support services and other community resources in a timely manner

Actively promote education and information about living with acquired brain injury to clients, their families, community service providers, special-interest groups, and the general public.
- Provide brain injury education to clients and their support networks
- Provide educational sessions on various topics to a diverse audience; this is currently being done through BCC’s Facebook page as a Facebook Live event
- Act as a representative of BCC at public events or forums as required

**Other Job Expectations**:

- Serve on various committees as required
- Use database to record client service plans, community contacts, other relevant information, and complete progress reports
- Conduct all day to day activities in accordance with BCC’s Mission, Vision and Values, BCC Code of Conduct, and BCC’s Personnel Policies and Procedures
- Adhere to high standards of ethical practice and confidentiality
- Participate as a professional, positive and supportive team member
- Any other duties as required

**Position Detail**:

- 0.5 Full-Time Equivalent
- Wage: $18.00-$20.00 per hour
- Benefits:Flexible schedule

On-site parking
Hybrid work model including working from home
- Any overtime accumulated is to be taken as lieu on the ratio of one hour overtime granted as one hour lieu. Accommodation for the scheduling of staff lieu time is in consultation with the employee’s supervisor.
- As an ongoing staff member, you will serve a probationary period of three (3) months with a review pri