Online Ordering Specialist

**What You’ll be Doing**
- Responsible for training and setting up merchants with our online ordering platform and providing continued education/training throughout lifecycle
- Understand what our customers' needs are, and help them reach their desired outcome
- Assist in maintaining the ongoing success of online ordering and find creative solutions to help merchants increase usage and overall revenue from online orders
- Work with different integrations to help merchants make the most of their program
- Generate referrals and reviews and suggest premium upgrades based on merchant’s needs
**What You Bring**
- Minimal 3 years of experience providing exceptional customer service/technical support
- Exceptional communication, presentation and organizational skills
- Ability to communicate complex technical challenges and solutions in a simple and concise manner
- Strong multitasking skills with the ability to build your own schedule and prioritize tasks in a dynamic and fast paced environment
- Outstanding analytical and problem-solving skills, combined with the ability to provide quick and effective resolutions
- Ability to be resourceful and proactive while thriving in an autonomous environment
- Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence
- Eager to take on responsibilities throughout the entire department and willing to offer new ideas to change processes and products
- Eager to learn new skills and the ability to grow/develop off of feedback
Proficient in Microsoft Office suite (Excel, PowerPoint, and Word) and Google Workplace (Doc and Drive)
- Nice to have: CSS and HTML experience; previous experience with Clover, Toast or Square
**About You**
- Exceptional communication & active listening skills
- Go getter personality with a positive outlook
- Motivated by meeting and exceeding goals
- Strong prioritization, time management and organizational skills
- Comfortable working in a fast paced, high volume environment
- Strong technical skills & comfort learning new softwares
**About TapMango**

At TapMango, we provide companies with one of the highest quality customer engagement platforms on the market. We’re currently powering thousands of merchants across Canada, the US and Europe, and we have just begun Our mission is to empower businesses to do 3 things; retain customers, upsell to existing customers, and acquire new customers. We provide merchants with all the necessary tools to run their very own loyalty program including an integrated suite of customized consumer facing technology, easy-to-use merchant tools, and automation algorithms, all aimed to enhance the customer experience.

**Why Join our Team?**

Our platform is truly a game changer in the small business arena and we need your help to empower as many vendors as possible. TapMango helps merchants compete with larger chains, so you can feel good about supporting local businesses and a diverse economy. Join a fun team with an amazing culture, tons of opportunities for growth and development, competitive pay and lots more

**What We Offer**
- Generous time off plan
- Fully remote work & support to assist with making your remote office space as comfortable as possible
- Continuous virtual coaching and support
- Comprehensive health benefits
- Subsidized gym membership
- Wellness programs including a corporate Headspace and Inkblot accounts
- Performance recognition
- Professional development program
- Growth opportunities (we really mean it)

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
- Wellness program
- Work from home
Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)
**Experience**:

- Customer service: 1 year (preferred)