Order Management Specialist

1 week ago

Toronto, Canada LG Electronics Canada Full time

The Order Management Specialist manages customer orders and resolve any issues that arise in the process. Typical duties include processing a high volume of orders, responding to internal/external questions about order status, pricing, credits, proof of delivery, and product returns.

**PRINCIPLE RESPONSIBILITIES**:
**Order Process**:

- Processing Orders-Regular, Direct, Donation, Resale and Employee sales (EDI & Manual)
- Order Maintenance e.g. Suffix changes, model substitutions, re-pricing orders, retiming
- Future order release
- Sending PO acknowledgements
- Setting up Customer model for EDI accounts

**Customer Service**:

- Responding to internal and external stakeholders regarding order status and other inquiries
- Attending weekly conference calls and meetings with customers (Major Retailers)
- 1st point of contact for any discrepancies
- Cultivate and maintain positive relationships with customers and internal stakeholders

**Returns**:

- Validating & processing Good Set returns
- Tracking Good Set Returns with delivery agents

**Reports & Maintenance**:

- Creating back order reports for major accounts and getting back to them with estimated time of arrivals on a weekly basis
- Follow up on incoming containers and appointment reports to enter exact incoming dates

**KNOWLEDGE, SKILLS AND ABILITIES**:

- 1-3 years of relevant experience
- Excellent communication skills
- Excellent organizational skills, with high attention to detail
- Ability to meet deadlines, prioritize and maintain flexibility in a fast-paced, changing environment
- Proficient in using Microsoft Office suite (Excel proficient)
- Bachelor’s degree in Business or Supply Chain (preferred)

**Note**: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

**Conditions of Employment**:
**Equal Opportunity Employer**:

  • Order Management Specialist

    6 days ago

    Toronto, Canada Spin Master Full time

    **What will you work on?** As a member of the customer facing team as the Order Management Specialist, you will provide top tier customer service to assigned account(s) through proactive management of orders from receipt through delivery, and partner with cross-functional team members and stakeholders to ensure best in class results. This is a great role...

  • Order Management Specialist

    5 days ago

    Toronto, Canada Spin Master Ltd Full time

    Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s...

  • Order Management Specialist

    3 days ago

    Toronto, Canada Spin Master Ltd Full time

    Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s...

  • Order Fulfillment and Inventory Management Specialist

    3 days ago

    Toronto, Canada Polaron Solar Energy Full time

    **We're Hiring: Order Fulfillment & Inventory Management Specialist** - ** (Part-Time | $17.20/hr)**: - ** 20-35 hours/week** Polaron Solar, one of Canada’s leading residential solar providers, is looking for a **highly organized, proactive, and detail-driven Order Fulfillment & Inventory Management Specialist** to support our growing operations. If...

  • Order Fulfillment Specialist

    2 weeks ago

    Toronto, Canada Armstrong Fluid Technology Full time

    Order Fulfillment Specialist **Toronto** September 5, 2024 The Order Fulfillment Specialist plays a pivotal role as the primary point of contact responsible for collecting, analyzing, and communicating daily logistics information.

  • Order Fulfillment Specialist

    1 week ago

    Toronto, Canada Hiring Tree Inc. Full time

    Order Fulfillment Specialist your primary on-the-job responsibilities include your ability to: -Pack wholesale master boxes -Prepare wholesale orders according to SOP -Organize and transfer orders to shipping providers at scheduled pick-up times -Transfer frozen meals from blast freezer to holding walk-in freezer for inventory -Assist retail manager with...

  • Order Management

    3 weeks ago

    Toronto, Canada Randstad Canada Full time

    A leading workforce solutions provider is seeking a Project Specialist in Toronto, ON, to lead the Order-to-Cash cycle for sophisticated UPS systems. The ideal candidate should have a minimum of 2 years of experience in customer service or call centre environment, along with a university degree or college diploma. Responsibilities include managing project...

  • Contract to Order Specialist

    1 week ago

    Toronto, Canada Equifax Full time

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. - As a Contact to Order Specialist you will be required to read, interpret and enter contracts into Equifax new Global Financial System. This role...

  • Order Management Specialist

    18 hours ago

    Toronto, Ontario, Canada TP Full time

    About UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.Ranked 11th in the world's Top 25 Best...

  • Sales Operations Specialist, Order Management

    2 weeks ago

    Toronto, Canada Informa Connect Full time

    Company Description Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...