Administrative Assistant

**Job Summary**
**PATIENT EXPERIENCE COORDINATOR/ADMINSTRATIVE ASSISTANT**..Join a team that has fun every day, add to your career skills, and help us deliver an awesome patient experience.

**Responsibilities**
- Greet patients and visitors warmly, ensuring a welcoming environment.
- Schedule and manage patient appointments, maintaining up-to-date calendars.
- Verify and process patient insurance details, including **EHB, WSIB, and Motor Vehicle Accident (MVA)** claims.
- Accurately manage billing processes, including preparing invoices, handling payments, and resolving billing inquiries.
- Utilize billing software effectively—**extensive training will be provided.**

Key Responsibilities:

- Serve as the primary point of contact for patients, ensuring a welcoming and supportive environment.
- Assist with day-to-day operations of the clinic.
- Implement strategies to improve patient satisfaction and engagement.
- Collaborate with the team to attract new patients through innovative marketing efforts.
- Use technology effectively to streamline processes and enhance communication.
- Order office supplies and manage inventory to ensure smooth clinic operations.
- Collect and distribute mail from the post office.
- Perform general receptionist duties such as filing, data entry, and drafting correspondence.
- Stay at the clinic from opening to closing, ensuring all tasks are completed effectively.
- **Requirements**:

- Prior experience in a medical clinic (good to have).
- Proficiency in handling WSIB, EHP, and MVA billing processes (training provided).
- Strong organizational skills and high attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to multitask and perform efficiently under pressure in a busy clinic environment.
- Flexibility to adapt to changing schedules and late evening hours and alternate weekends.

This role is NOT for you if:

- **You are a student currently in school.**:

- **You are only looking for a paycheck or a standard 9-to-5 job.**:

- **You prefer to avoid challenges and are not passionate about helping people.**

**This role is for you if**:

- **You want to move beyond dead-end jobs.**:

- **You value being part of a close-knit, supportive team.**:

- **You are eager to grow both personally and professionally.**:

- **You are tech-savvy and enjoy learning new things.**:

- **You are looking to make a long-term commitment to a growing business.**:

- **Paid onboarding and extensive training ($)**:

- **Time off ($) for self-care, family, friends, travel**:

- **Company-sponsored team lunches/dinners and outings ($)**:

- **Other Perks (see below)**:

- **Career progression OPTIONS**:

- **Focus on being a super-star patient experience coordinator**:

- **Grow into a management role - Assistant Patient Experience Manager**:

- **Jump to running the team as the Patient Experience Manager**:

- **Add another ‘hat’ and be our Chief Culture Officer or Community Manager**

**Bonus Points For**:

- **Experience in Physiotherapy or related field For minimum 1 years**:

- Strong skills in social media marketing (Facebook & Instagram).
- Innovative ideas for patient engagement and marketing.
- Availability to start ASAP.

**Job Types**: Full-time, Part-time

Pay: $19.00-$22.00 per hour

Expected hours: 25 - 35 per week

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement

Application question(s):

- Previous experience of working in physiotherapy or chiropractic clinic

**Experience**:

- Customer service: 1 year (required)
- Organizational skills: 1 year (required)

Work Location: In person