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Front Desk

3 weeks ago

Waterloo, Canada Engel & Völkers Waterloo Region Full time

Engel & Völkers is on the continued quest to inspire a new generation of talent. Our standard of service sets us apart... and our standards are high. We are always interested in speaking with professionals fuelled by pushing boundaries and thinking proactively. Where strategy meets detail is where we'll find common ground. From our corporate offices in New York City to shops throughout the Americas, we are always looking for exceptional people to join the fastest growing real estate company.

The Front Desk / Marketing Administrator will respond to all incoming calls, greet and direct all visitors, answering inquiries in a positive and professional manner, and be a professional representative of Engel & Volkers Waterloo Region. They will also have knowledge with effective marketing strategies.

**Key Responsibilities**
- To answer all incoming calls, and respond to caller's inquiries in a positive, professional manner ;
- To redirect calls as appropriate, take clear and concise messages when required, and provide excellent customer service and support to external customers and internal team members
- Pick up and sort internal mail;
- Prepare packages and arrange courier pick up;
- Arrange meeting room schedule and bookings;
- Maintain a clean, safe, fully stocked and well organized office; Monitor and order office supplies and maintain inventory
- Assist with small projects as required
- Complete other duties as assigned;
- Uphold and promote the organization's values
- Greet all customers and other individuals entering the building
- Uploading listings, booking appointments, and confirming appointments (when necessary)
- Operate Real Estate systems (Matrix, TRREB, BrokerBay, ShowingTime, etc.,)
- Perform any other job functions as necessary to ensure continued smooth operation of the business.
- Assisting management when needed
- Processing receipts for all deposits
- Assisting with required deal related documents
- Creating feature sheets
- Provide social media support
- Assist with event preparation
- Strategize with Director of Operations on marketing strategies
- Grow social media presence
- Technology support
- Know how to use Canva

**Qualifications**:

- Above average interpersonal, oral and written communication skills;
- Excellent communication and organizational skills
- Strong computer skills
- Ability to multi-task under pressure
- Willing to learn/team player
- Excellent phone manner
- Great listening skills
- Previous social media support (preferred)

Occasional overtime may be required for events.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: From $19.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Real Estate Office: 2 years (preferred)
- Administrative experience: 3 years (required)

Work Location: One location