Front Desk Receptionist

'''Duties'''
- Greet and welcome clients and their dogs at the front desk
- Answer phone calls, take messages, and direct calls to appropriate staff members
- Schedule appointments and maintain the appointment calendar
- Perform data entry tasks and maintain accurate client records
- Assist with filing, organizing, and maintaining office documents
- Handle incoming and outgoing mail and packages
- Provide general administrative support to the office staff
- Monitor retail inventory
- Other duties as assigned

'''Qualifications'''
- Previous experience working in an office or receptionist role preferred
- Proficient in computer skills, including data entry and working with office software
- Excellent communication skills, both verbal and written
- Familiarity with phone systems and ability to handle multiple phone lines
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Knowledge of pet products and services
- Ability to maintain confidentiality of client information
- Must be comfortable with dogs of all sizes.
- Must be proficient in English spoken and written and be an excellent communicator.

**About us**

PupTown Waterloo is a small business in Waterloo, ON N2J 2W3. We are fast-paced, collaborative, customer-centric, and our goal is to be the absolute best dog care provider in the region while maintaining a collaborative and happy work environment.

Our work environment includes:

- Modern office setting
- Food provided
- Lively atmosphere
- Casual work attire
- Bright air conditioned environment
- The boss brings in treats and beverages
- Lots of dogs coming and going

**Responsibilities**:

- Greet customers and handle their purchases, bookings, check in/out
- Answer incoming calls and provide customer service, bookings etc. Relay messages
- Maintain a neat and organized reception and retail area.
- Provide general administrative support.
- Manage the flow of paperwork in the office.
- Schedule appointments and maintain calendars.
- Assist with special projects as needed.
- Communicate and work with the team
- Cash handling, account reconcilation and other related duties
- **MUST BE FRIENDLY & CONFIDENT TOWARDS DOGS**

**Shift availability would be Tuesday-Friday 2pm-6pm or even 3-6pm Some Saturdays 2pm-5pm**

**Job Type**: Part-time

**Salary**: Hourly dependent upon experience.

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Written and spoken english -must be proficient.

Schedule:

- Tuesday to Friday 2pm-6pm Occassional Saturdays 2pm-5pm
- Waterloo, ON N2J 2W3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you live in Kitchener-Waterloo?
- Are you comfortable with dogs of all sizes? How much do you like dogs?
- Do you understand that we would prefer you not just drop in to enquire about the position as this is very disruptive to the business?

**Education**:

- Secondary School (required)

**Experience**:

- Administrative experience: 1 year (required)
- Front desk: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

**Job Type**: Part-time

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Discounted or free food
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 4 hour shift
- Day shift
- Holidays

Application question(s):

- Are you comfortable around dogs of all breeds and sizes?
- What experience do you have with dogs, pet products and customer service. Please describe in detail.

**Education**:

- Secondary School (required)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-03-06
Expected start date: 2024-11-18