Medical Office Administrator

Are you passionate about making a difference in the lives of those dealing with mental illness or addiction? This is your chance to join our new and rapidly growing team of clinicians dedicated to treating people with dignity and empathy. Care Gateway Medical Clinics supports patients with a full range of medical care. We work with partners outside the clinic to provide a wide variety of wraparound services to people experiencing addiction.

Our clinics also provide services in women and children’s health, youth mental health, learning disabilities, smoking cessation, cognitive behavioural therapy (CBT), Hepatitis C management, HIV PREP; and we have full on-site pharmacy services. Care Gateway operates locations in both Wetaskiwin and Red Deer.

**Responsibilities**
- **PLEASE NOTE - The Medical Office Assistant role will be part time or casual with a 0.2 to 0.4 full time equivalent (FTE). Currently seeking MOA able to work every Saturday, Sunday, and casual coverage for occcasional weekdays. **Experience in addictions and harm reduction preferred.**_

Working with the physician(s), this position is responsible primarily for the day-to-day administrative management of patients.
- Maintain and set up appointment templates for each physician in EMR
- Answer incoming calls in a timely manner and schedule appointments based on patient requests, physician availability, and booking preference, confirm appointments for medicals and patients with a record of no-shows
- Organize, prepare and clean exam rooms and insure each room is appropriately stocked with supplies
- Investigate and follow up on missing test results as requested by physician
- Greet patients as they arrive and indicate arrival in EMR, confirming/updating patient demographics as needed
- Ensure the patients have received and signed all required consent forms for procedures and third party medicals
- Complete medical forms with patient demographics
- Escort the patient to the exam room ; provide instructions to prepare patient for visit (e.g. disrobing)
- Complete eye exams, urine dips, and patient vitals as appropriate and enter results into the EMR
- Chaperone intimate exams, as requested
- Monitor exam room occupancy to ensure exam rooms are filled
- Collect uninsured charges from patient; produce invoices and receipts as needed
- Book follow up appointments
- Book tests and referrals for urgent referrals and patients who need assistance
- Assemble referral packages as send to specialists
- Check EMR on an ongoing basis for instructions from physician
- Chart relevant data into patient charts in the EMR e.g. record faxes sent, Rx refills, etc.
- Ensure sharps and biohazard waste is disposed of appropriately
- Deliver all phone messages and mail to physicians
- Monitor general clinic medical supply inventory, re-order and stock supplies
- Provide other administrative support including reception, faxing and copying documents and processing incoming and outgoing mail/faxes.
- Perform other related duties, as required

**Skills and Qualifications**
- Able to prioritize and manage multiple processes and tasks
- Maintain focus on the patient needs
- Perform tasks efficiently in a fast-paced environment
- Proficient computer skills or ability to learn computer skills
- Excellent verbal and written communication skills
- Excellent organizational skills
- Able to remain calm with difficult patients
- Maintain confidentiality of patient information
- Willing to learn new skills
- Able to take patient vitals and provide patient instructions for basic tests (e.g. urinalysis, eye exams, etc.)

**Preferred Qualifications**
- MOA Certificate / Diploma
- A Criminal Record and Vulnerable Sector check

**Job Types**: Part-time, Casual
Part-time hours: 8-24 per week

**Salary**: $23.00-$30.00 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Every Weekend
- Monday to Friday
- Weekend availability
- Weekends only

Ability to commute/relocate:

- Red Deer, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person