Venue Services Coordinator

**Closes** October 16, 2025

The Canada Games Centre (CGC) is a vibrant multi-sport community and recreation centre in Halifax, Nova Scotia. We are a 176,000 sqft facility operated by a non-profit society committed to promoting physical literacy, fitness and wellness, and to supporting the needs of high-performance sport & athlete development. The Centre runs sport and recreation programs, camps, fitness classes and so much more in an inclusive environment. Located in Mi’kma’ki, the ancestral and traditional lands of the Mi’kmaq people, the CGC acknowledges the Peace & Friendship Treaties signed in this Territory and recognizes that we are all Treaty People.

Together, we inspire healthy active living.

**Position Summary**

The Reporting to the Manager of Service Operations, the Venue Services Coordinator supports the organization by providing supervisory leadership and exceptional customer service to internal and external clients of the Canada Games Centre. This position is responsible for the supervision of the Field House mainly during evenings and weekends, assisting the customer service team and facilities & rentals teams with service delivery throughout the building, and requires flexibility for hours and days of the week worked. The Venue Services Coordinator has direct supervisory responsibility for the team of Field House Attendants who supervise the Field House area.

**Responsibilities**
- Ensure building physical readiness for regular operations including, but not limited to, proper coordination of frontline staff in the field house, set-up for facility bookings, facility cleanliness, set-ups for events and rentals, customer engagement, and other day-to-day operations tasks.
- Supervise team of approximately 12 Field House Attendants who oversee the Field House for set-ups of daily bookings and special events.
- Walk-through facility and check in with staff working in each area on an hourly basis when on-site.
- Audit the facility function areas during each shift and prepare daily summary reports to speak to staffing levels appropriateness and gaps that may exist.
- Assist and support staff with customer interactions and issues that may occur as well as provide feedback for taking corrective action and/or disciplinary action as required.
- Ensure standards of customer engagement and job performance are being met.
- Re-allocate employees and facility space as necessary based on need.
- Represent the organization in a professional demeanor that inspires fellow team members to present themselves in a positive and inclusive way.
- Lead the Lost & Found duties for the facility.
- Organize and assist with distribution of the uniform inventory for the facility. Including providing a monthly report for reconciliation to Finance Team and assisting in the inventory and ordering processes.
- Always carry facility keys and radio during your shift.
- Assist in the screening, hiring, and on-boarding process for new employees in the Field House.
- Coordinate the non-medical incident reporting processes for the facility. Involves working closely with all staff who serve on the Person on Duty schedule, following up with people involved in incidents, and coordinating facility suspensions if deemed necessary by nature of incident.
- Prepare end-of-shift reports and distribute as necessary to departments impacted.
- Work on special projects that contribute to the operations of the Canada Games Centre.
- Collaborate closely with all Canada Games Centre business units in delivery of services across the facility.
- Other projects and duties assigned by the Manager of Service Operations.

**Safety & Security**
- Taking a leadership role in the event of a major emergency in the facility.
- Ensure accident, incident, and theft report forms are completed and provide necessary follow-up as required with departments and managers.
- Guarantee a safe and enjoyable experience for staff and users by ensuring adherence to the Canada Games Centre User Code of Conduct.

**Risk Management**
- Recommending policy and procedures to ensure efficiency and safety of daily operations in your area.
- Identify risk areas and take corrective action.

**Qualifications**

**_ Required Qualifications_**
- Minimum of two (2) years of experience in a recreation/fitness/sport facility in a similar role or combination of school and work experience.
- Customer service training and exceptional customer service skills.
- Excellent problem-solving skills, attention to detail, and a focus on collaboration and teamwork.
- Conflict resolution skills and experience dealing with conflict successfully.
- Ability to confidently, professionally, and strategically manage the logistics associated with running a multi-sport facility with a diverse clientele. Including but not limited to, members, spectators, rental groups, and athletes.
- Proven track record of building strong staff culture and engagement.
- Demonstrated ability to multi-task.
- General working