Administrative Assistant

2 days ago

Squamish, Canada Western Technical Systems Full time

**Job Summary**

As our Administrative Assistant, you will be a key player in supporting our HVAC team, ensuring our office runs smoothly, and providing top-notch customer service. In this role, your friendly demeanor, pro-active mindset and attention to detail will contribute directly to our clients' satisfaction and our team's success. Prior experience in a small business within the trades or HVAC industry is preferred.

**Key Responsibilities**
- Act as the first point of contact, managing incoming calls with a friendly, professional approach.
- Perform data entry accurately into our customer data base, ensuring up-to-date customer information, job details and appointments.
- Assist in scheduling service calls and job co-ordination as needed. Including, pro-actively reviewing and updating schedules as necessary. Keeping the team informed organized and efficient.
- Handle invoicing, accounts payable data entry, and warranty information, maintaining precise records.
- Manage office supplies and order replacements to keep daily operations seamless.
- Help organize travel arrangements and team events, fostering a positive work culture.
- Take on other duties and general tasks, special projects as needed, contributing to our collaborative, small-business environment.

**Qualifications**:

- High School Diploma or completion of a post-secondary Administration Program.
- A minimum of 2 years of administrative experience is required. Ideally within a small business or trade-focused environment.
- Intermediate proficiency with QuickBooks Online and MS Office 365 (Word, Excel, Outlook).

**Skills**
- Highly detail-oriented, organized and committed to accuracy.
- Exceptional customer service skills, including resolving client issues effectively, while maintaining a positive, professional demeanor under pressure.
- Dispatching and scheduling experience is an asset
- Experience in the HVAC or trades industry is a strong asset.

**What We Offer**
- Competitive salary
- Hybrid structure
- Comprehensive benefits package
- Opportunities to take on new responsibilities and develop a well-rounded skill set, with room to grow alongside the company as we expand.
- A collaborative and supportive work environment

**Job Type**:Full-time

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 2 years (preferred)

Work Location: Hybrid remote in Squamish, BC V8B 0V1

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