Dispatch & Service Coordinator

6 days ago

Acheson, Canada Northgate Industries Ltd. Full time

**LEASED FLEET MANAGEMENT**
- Manage Dispatch of all rental and lease units
- Ensures all industrial modular inventory information (assignments, location, etc.) is tracked and maintained
- Updating fleet list spreadsheet in real time, accordingly, ensuring accuracy, reliability, and trust in the report (units shipped, returned or on hold)
- Resave lease list on fleet list with provided changes in real time
- Checking on Fleet units and recording availability / status of units
- Daily scanning and filing all truck tickets
- Analyzes fleet list for utilization based on equipment type
- Track, spare, idle and surplus fleet, ensuring each is managed accordingly
- Maintenance of photos/videos of unused Modular Structure inventory to answer questions from sales and leadership teams
- Inspection, photography, and written report of units including “Lease IN/OUT Inspection Report” and/or “Inspection Check List”
- Ensure all in/out reports, in/out photos, completed work order sheets and detailed material lists are filed correctly to each unit job
- Furniture included in offices as well as return
- Fleet metrics

**Customer Service Requests, Billings and Follow Ups**

*Mange Dispatch of all rental and lease units

*Save all documentation for service calls and charge backs into the unit file

*Collecting all of unit description and scope of work for starting of appropriate documentation for the billing and /or recording processes

**QUALITY ASSURANCE**
- Ensuring overall quality and workmanship of all work executed including a detailed photo timeline with description.

**Dispatch/Service Centre support**

*Be responsible for the Dispatching of fleet

*Completion of work order forms for all jobs completed by the service department and record and track all materials used for costing purposes

Coordinate daily, weekly, monthly, semi-annual, and annual maintenance schedules.

**Qualifications & Requirements**:

- knowledge of provincial vehicle registration procedures
- knowledge of Light Commercial, Heavy Commercial, Heavy Duty Mobile and modular equipment
- basic understanding of transportation guidelines/permits
- Knowledge of commercial vehicle requirements: preventive maintenance, annual certification of mobile equipment
- valid provincial driver’s licence
- clean driver’s abstract
- Microsoft Office: Proficient in Excel, Outlook, Word and Teams

*strong Organizational, communication skills, written & verbal

Problem - solving capability

*excellent inter-personal skills

*punctual, lowyal, dealdline conscious, strong attention to detail

**Performance Competencies**:

- Strong customer service aptitude & ability to build rapport
- Former experience working in a heavy customer service role
- Experience with dispatching fleet
- Construction experience in the modular structures industry an asset
- Organizes workloads, set priorities, and works well within deadlines
- Personable with good communication skills
- Works well under stress and deadline driven projects

Pay: $56,047.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Paid time off

Schedule:

- Monday to Friday

Application question(s):

- Do you have a reliable vehicle to make it to our location

Work Location: In person

Expected start date: 2025-02-26

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