Dispatcher

6 days ago

Acheson, Canada Monarch Transprotation Acheson, AB Full time

Monarch Transport a Division of Landtran Systems Inc is seeking a Dispatcher, to coordinate truck loads and to operations to maximize the company's profit while ensuring an adequate income and safe working environment for the operators.

**ESSENTIAL JOB FUNCTIONS - Duties and Responsibilities**

**DISPATCH - 60%**
- Answer calls from drivers to record information on where their current location is and the hours that they are available
- Dispatch loads to drivers and record load in a Excel sheet
- Ensure drivers have the proper equipment to haul the required load
- Build relationships with Drivers that require on current dispatch prior to the scheduled pickup and delivery
- High attention to detail scheduling and confirming the dispatch for border crossing with the necessary permits and documentation
- Liaison with the the client and the driver for excellent service

**ADMINISTRATION - 20%**
- Take orders from customers and create Probills
- Ensure all required information is accurate and rating is included in every Probill
- Support Accounts Receivable to ensure payment terms are adhered to
- Track necessary KPI to ensure the company is moving towards targets
- Complete billing and scanning of documents to ensure timely invoicing to customers
- Other duties assigned as needed

**CUSTOMER SERVICE - 10%**
- Service internal & external customers
- Answer the phones
- Communicate between internal and external sources
- Deal with delivery problems or schedules
- Deal with any customer issues

**MISCELLANEOUS DUTIES - 10%**
- Attention to detail to organize 53ft trailers on a visual white board and vocally
- Support dispatchers and enter loads into our software

**SKILLS AND PERSONAL ATTRIBUTES**
- Superior oral and written communications skills
- Ability to work in a fast paced environment
- Friendly and professional manner in all aspects of internal and external customer relations
- Ability to multi-task
- Exceptional organizational skills
- Tact and diplomacy in handling potentially negative situations
- Self starter
- Exceptional priority and time management skills
- Sound judgement
- Excellent computer skills
- Problem solving skills

**EXPERIENCE**
- Mid Level dispatching
- 2 - 3 Years experience in the trucking industry, achieving a high degree of familiarity with industry terms, paperwork, and geographic areas of Canada and the United States

**EDUCATION**

Minimum high school diploma or related work experience

**WORKING CONDITIONS**
- 75% sedentary work
- Less than 25% of time crouching, bending, reaching, climbing and handling
- 75% or more of time fingering, sitting, talking, hearing, and seeing
- Spends approximately 75% or more of time indoors
- Able to block distractions and communicate in a Professional Manner

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

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