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Key Account Manager

2 weeks ago

Quebec City, Canada High Liner Foods Full time

**Key Account Manager**

**About High Liner** **Foods**

High Liner Foods was founded in **1899** in Lunenburg, Nova Scotia, Canada as a small salt fish company. Lunenburg is still the current home of our Canadian Operations. As a category leader in Seafood, High Liner Foods has a strong footprint across Canada and the U.S. with close to $1 billion in sales.

High Liner Foods is the seafood brand people trust. Every day we’re _Reimagining Seafood to Nourish Life_ through a focus on our customers, innovation, and of course, responsible operations. Our talented team is committed to the High Liner Foods goal of becoming the leader in branded, value-added seafood in North America.

We offer professional, technical and operational career opportunities across Canada and the United States. We believe in building a high-performance organization by investing in our people. We are focused on developing future leaders from within and fostering career growth and advancement.

It’s our time to make waves. Join us.

**High Liner Foods is a career destination. We look for high-performing talent who value**:

- Safety - it’s our #1 priority
- Opportunities to contribute to your community through volunteerism
- A culture of inclusion, support and recognition
- Senior leaders that are highly accessible and available to employees
- A strong focus on education and career development through training
- Competitive salary and performance rewards
- A comprehensive benefit plan designed to keep up with the changing healthcare needs across North America

**Position Summary**:
The Key Account Manager is responsible achieving annual volume sales and gross margin targets by effectively partnering with and managing their key accounts. In this role, the incumbent will develop customer growth strategies and plans that align to both High Liner strategic goals and customer goals, as well as building and strengthening relationships with key customers to foster trust.

**Essential Duties and Responsibilities**:

- Successfully develop, maintain, and oversee customer relations interacting with customers, reviewing and discussing the business relationships and proactively managing key issues/problems
- Work closely with key customer contacts to support daily business activities. Uncover and understand the needs of the customer and deliver value propositions and company messaging to key account. Create customer presentations to support messaging.
- Work closely with Customer, Sales Director, Sales Operations, Marketing and Finance to develop and implement annual business plans designed to achieve sales objectives, contribution goals, volume objectives, trade spending requirements.
- Analyze and understand industry market trends, competition, products, and pricing that may impact sales efforts and communicate this information to Sales team to develop plans to course correct where necessary
- Identify opportunities and challenges within accounts and create strategies to maximize sell through, profit, revenue and market share.
- Provide regular reports to management on key opportunities, new business, business at risk, market trends, customer based performance insight and competitive data.
- Understand competitive behaviors and implications to High Liner. Develop and implement proactive plans to address.
- Manage merchandising planning and development (product assortment, trade promotion, regular/feature pricing & space management recommendations) including the identification and implementation of unique ways to merchandise the business.
- Forecasting using market intelligence and customer POS data

**Qualifications**:

- University degree in Business, Commerce or related field.
- 3 -5 years of sales experience, preferably in consumer packaged goods organizations.
- Excellent negotiating, assessment and analytical abilities.
- Practical experience with category management.
- Strong technical skills, with proficiency in MS Word, Excel & PowerPoint and working knowledge of syndicated data sources (i.e. Nielsen, Precima etc.)
- Willingness to travel as needed to drive business results - Overnight Travel Required

**High Liner Foods is Remote Friendly** We offer a Flexible Hybrid Work Model where corporate office employees have the flexibility to choose a minimum of two office days per week, with the option to work wherever they prefer (office or remote) for the remainder of the week.

**Health, Safety & Wellness**

At High Liner Foods, we believe strongly in the safety and wellness of our employees. Our organization has a number of policies, programs and practices that focus on safety, wellness, health and sustainability of the overall organization. Company employees, including temporary/agency and contract workers, are required to provide proof of their full COVID-19 vaccination status if their role requires business travel by a means requiring vaccination (including, but not limited to, international air travel and/or domestic air and rail t