Customer Service Representative

SPIROL has an immediate opening for a Customer Service Representative to join our talented team in Windsor, ON. This role is 100% on site, Monday - Friday with scheduled hours of 8:00am - 5:00pm*. *flexible lunch option. *Flexible start date available. Pay rate is $21-$24 per hour.At SPIROL, we work with our customers to help them succeed. From automobiles to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together. We are a global company, manufacturers of engineered fasteners; shims, laminated shims, laser cut shim, spacers, spring pins, solid pins, alignment dowels, compression limiters, thrust washers, disc springs, inserts for plastic, and installation equipment.What Your Responsibilities will be at SPIROL:In our Customer Service Representative role, you are responsible for handling all order fulfillment related functions for the organization. You are the in-house representative for the customer, and you are responsible for working both with the customer and various SPIROL team members to ensure all customer needs are met in a timely manner. You utilize your strong innovation skills to exhaust all options available in the pursuit of meeting customer expectations while simultaneously ensuring SPIROL's best interests.What Your Day Will Look Like:You will actively manage customer demand.You will solicit customer orders when the customer's firm orders drop below a reasonable window, and you review order pattern trends to identify changes.You provide timely and accurate responses to customer orders and inquiries, and you develop strong one-on-one business relationships with customers.Executes order review on all incoming orders and releases including but not limited to pricing, delivery and payment terms.You will proactively communicate and resolve issues that arise with customers, including scheduling changes, delivery issues and soft collections.Other duties as assigned by Supervisor.The Successful Candidate will possess:Strong computer and customer service experience, preferably in a technical settingExcellent communication skillsComputer experience with EDI, SAP or JD Edwards would be an assetExperience working within automotive customer's portals would be an assetPrevious experience with Shipping ie. customs, bill of lading etc. would be an assetWhy Choose SPIROL?When you join SPIROL, you'll be part of a company that values its employees and provides opportunities for advancement. We believe in fostering a supportive work environment where you can grow your skills and take on new challenges.Here's what you can expect when you join our team:Company Matching Pension Plan for your futureComprehensive Benefits package after 90 days, includes Health/Dental/Vision/LifeGenerous Vacation and Holiday Packages (10 paid holidays per year)Employee Assistance Program and Tuition SubsidiesTwo weeks of vacation in your first year (with additional days available through our Paid Time Off policy)Fun monthly corporate events to bring our team togetherApply today to learn how you can get started on an incredible and rewarding journey with SPIROLEqual Employment Opportunity Employer: SPIROL Industries Ltd. is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status.SPIROL Industries Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Careers Video Link: Job Posted by ApplicantPro