Customer Service Representative
6 days ago
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our brand. The ideal candidate will possess strong communication skills and a passion for helping others, with a firm grasp on using computers to process information and search the internet to find solutions for the customer as needed.
We are a very technology driven company using computers for practically everything we do, and if you love cooking that doesn't hurt either
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Analyze customer issues to determine the best solutions and escalate when necessary.
- Maintain detailed records of customer interactions through data entry in our systems.
- Demonstrate excellent phone etiquette while managing multiple calls efficiently.
- Collaborate with team members to improve processes and enhance overall customer service.
Skills
- Proven experience in customer service roles with a strong focus on customer satisfaction.
- Proficiency in English.
- Strong analytical skills to assess customer needs and provide effective solutions.
- Familiarity with upselling techniques and sales strategies.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to perform data entry accurately while managing multiple tasks simultaneously.
- A positive attitude, patience, and the ability to handle challenging situations with professionalism.
Join us in delivering outstanding service and making a difference for our customers
Job Type: Full-time
Pay: $17.20 per hour
Benefits:
- Dental care
- On-site parking
- Paid time off
- Store discount
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
Location:
- Windsor, ON (required)
Work Location: In person
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