Customer Service Representative- EN

5 days ago

Windsor, Ontario, Canada Global Excel Management Inc. Full time

Job Description
Bilingual Customer Service Representative - Assistance Services
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As a Bilingual Customer Service Representative, you'll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

  • Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
  • Open the initial claim and refer the person to the most suitable healthcare providers;
  • Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
  • Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

  • College diploma or equivalent
  • Experience in customer service, telecommunications and/or claims assistance
  • Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)
  • Customer service oriented
  • Ability to work with people in a fast-paced, team environment
  • Good communication skills and highly professional
  • Good computer skills (Microsoft Office, internet etc.)

We offer you
What does Global Excel offer you?

  • Three weeks of vacation;
  • An extensive benefit package that includes health (100%) , dental, life and travel insurance, as well as a retirement savings plan;
  • A flexible and supportive work environment offering several benefits such as a private medical clinic, on - call doctors, an on -s ite Bistro , and much more ;
  • A company wellness program that includes an on -s ite gym, opportunities to participate in fitness classes, discounts at local businesses as well as "lunch-and-learns" on various topics linked to health and wellness ;
  • Many opportunities for advancement, development and financial assistance to employees who wish to continue their education .

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