Customer Service Representative- EN

1 week ago

Windsor, Ontario, Canada Global Excel Management Inc. Full time

Job Description
Bilingual Customer Service Representative - Assistance Services
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As a Bilingual Customer Service Representative, you'll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

  • Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
  • Open the initial claim and refer the person to the most suitable healthcare providers;
  • Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
  • Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

  • College diploma or equivalent
  • Experience in customer service, telecommunications and/or claims assistance
  • Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)
  • Customer service oriented
  • Ability to work with people in a fast-paced, team environment
  • Good communication skills and highly professional
  • Good computer skills (Microsoft Office, internet etc.)

We offer you
What does Global Excel offer you?

  • Three weeks of vacation;
  • An extensive benefit package that includes health (100%) , dental, life and travel insurance, as well as a retirement savings plan;
  • A flexible and supportive work environment offering several benefits such as a private medical clinic, on - call doctors, an on -s ite Bistro , and much more ;
  • A company wellness program that includes an on -s ite gym, opportunities to participate in fitness classes, discounts at local businesses as well as "lunch-and-learns" on various topics linked to health and wellness ;
  • Many opportunities for advancement, development and financial assistance to employees who wish to continue their education .

  • Customer Service Representative

    4 days ago

    Windsor, Ontario, Canada Catalent Pharma Solutions Full time $50,000 - $61,000

    Customer Service Representative Position SummaryWork Schedule: Regular working hours: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM with a 30-minute unpaid lunch.This position is 100% on-site at the Windsor site.This position is located in Windsor, Ontario, one of two sites located in Canada offering softgel development and manufacturing capabilities for the...

  • Customer Service Representative

    5 days ago

    Windsor, Ontario, Canada Premium Insurance Brokers a division of ORACLE RMS Full time

    We are currently seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team in Windsor. The CSR will play a key role in supporting our producers and servicing our valued clients with excellence and efficiency.Key Responsibilities:Respond to customer inquiries via phone, email, and in-personProvide policy information,...

  • Customer Service Representative

    3 days ago

    Windsor, Ontario, Canada BMO Full time $34,750 - $44,900

    Application Deadline:02/04/2026Address:200 Ouellette Avenue Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Client Service Representative

    5 days ago

    Windsor, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Financial Service Representative

    2 weeks ago

    Windsor, Ontario, Canada Attain Finance Full time

    OverviewIf you're seeking more than just a job, join Lend Direct and kickstart your careerAre you ready to make a difference in the world of consumer finance? At Lend Direct, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have...

  • Client Service Representative

    5 days ago

    Windsor, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Sales Representative

    1 week ago

    Windsor, Ontario, Canada Kognitive Sales Solutions Full time

    Kognitive Sales Solutions is excited to announce an opening for a Field Marketing Representative. We're looking for energetic and goal-driven individuals who can create excitement and forge connections with customers in-store. As a representative, you will educate clients about President's Choice Financial Products while embodying one of Canada's most...

  • Sales Representative

    2 weeks ago

    Windsor, Ontario, Canada Kognitive Sales Solutions Full time

    Kognitive Sales Solutions is excited to announce an opening for a Field Marketing Representative. We're looking for energetic and goal-driven individuals who can create excitement and forge connections with customers in-store. As a representative, you will educate clients about President's Choice Financial Products while embodying one of Canada's most...

  • Member Service Representative

    1 week ago

    Windsor, Ontario, Canada YNCU Full time

    Member Service RepresentativeWindsorPart-timePosting #:26-07Location:WindsorUnion:COPEJob Type:Regular Part Time (minimum 18 hours/week up to full-time)Rate of Pay:$25.49/hourAre you a community-minded person that's passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a...

  • Sales Representative

    3 days ago

    Windsor, Ontario, Canada Rogue Meat Company Full time

    Part-Time Demo Contractor – Rogue Meat Company Inc.Rogue Meat Company Inc. is looking for a part-time independent demo contractor to represent our premium, local Canadian beef jerky in retail stores. This role involves running product demos on weekends from 10 AM – 2 PM, typically 1–2 shifts per weekend, receiving/ delivering product to retail...