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Pharmacy Customer Service Representative

3 weeks ago

Windsor, Canada Valor Health Pharmacy Full time

**Pharmacy Customer Service Representative**
Valor Health Pharmacy - Windsor, ON
**Job description**

**Responsibilities**:

- Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries;
- Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders;
- Ask appropriate questions and listen actively while documenting required information in computer systems;
- Make outbound calls to customers on prescription orders and payment issues.

**Requirements**:

- Demonstrated ability to listen skillfully collects relevant information, build rapport and respond to customers in a compassionate manner;
- Knowledge of computer system Fillware is an advantage
- High school diploma or GED OR equivalent work experience;
Types: Full-time, Permanent

Full time hours: 40 -47 hours per week

Schedule: 8 hours shift

Work Remotely: No

**Salary**: $17.00-$20.00 per hour

Pay: $17.00-$25.00 per hour

Schedule:

- 8 hour shift

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person