Pharmacy Customer Service Representative
2 weeks ago
**Pharmacy Customer Service Representative**
Valor Health Pharmacy - Windsor, ON
**Job description**
**Responsibilities**:
- Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries;
- Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders;
- Ask appropriate questions and listen actively while documenting required information in computer systems;
- Make outbound calls to customers on prescription orders and payment issues.
**Requirements**:
- Demonstrated ability to listen skillfully collects relevant information, build rapport and respond to customers in a compassionate manner;
- Knowledge of computer system Fillware is an advantage
- High school diploma or GED OR equivalent work experience;
Types: Full-time, Permanent
Full time hours: 40 -47 hours per week
Schedule: 8 hours shift
Work Remotely: No
**Salary**: $17.00-$20.00 per hour
Pay: $17.00-$25.00 per hour
Schedule:
- 8 hour shift
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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