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In-Office Administrative Assistant/ Full-time
2 weeks ago
Description ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. We are looking for a strong Administrative Support candidate to join our team This position is In-Office and will be located in our Windsor, ON office. Candidate should live close to the office location, as you will be expected to be in office weekly.Why should you consider a career with ClaimsPro?You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software.As one of the five companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.Your workload is balanced.You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.Want to learn more? Visit or Job ResponsibilitiesSupport to the adjusting team (Accident Benefits, Liability, Property or other areas) and the branch officeProvide high level of customer service to clients and the insuredSet up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelinesProfessional telephone manner and excellent communication skills both written and verbalAbility to problem solve and work well independently and in a team environmentStrong organizational skills with an ability to re-prioritize tasks and manage time effectivelyTeam player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organizationAbility to work well under pressure and maintain composure in a fast paced and changing environmentMaintaining applicable information and data entry within internal claims management softwareSending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim filesTranscribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjusterTranscribing reports and statements when requiredProcessing client invoicing for claims and prepare files for closureAdministrative support to the district/branch manager, assistant branch manager and property supervisor as neededCoordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiriesReception relief answer phones and forward calls in a timely, professional and efficient mannerOther duties as assignedQualifications & ExperienceA post secondary diploma in Office AdministrationEquivalency in combination of education and experience will be considered.Ongoing commitment to education and learningAble to draw valid conclusions and effectively communicate them.Qualify for Adjuster’s license - must be willing to take courses and obtain license in the futureProficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)Previous experience within a dynamic team will be given preference. Previously demonstrated ability to execute high attention to detailDemonstrated ability to manage changing priorities and proven organizational skillsDemonstrated behaviors showing initiative behaviors and follow-up skillsDemonstrated ability to maintain a high level of confidentiality Demonstrated professionalism and work ethicProven ability to contribute to and work well within a team environmentAdvanced communication skills including:Effective written skills including grammar and those of a technical natureDemonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.Commitment to ongoing education and learningPositive Team DynamicsAll prospective employees must pass a background checkTime Allocation estimations are subject to changeSCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.Unsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
