Service Support

6 days ago

Oakville, Canada WEINS Auto Group Full time
Weins Auto Group is looking for a Service Support at Oakville Volkswagen. We are seeking a highly motivated individual who is energized by delivering excellence to our customers. This position is an integral role at Weins Auto Group and is responsible for ensuring the organization of the Service Department and providing top-notch customer service. This position is a great stepping stone for those who would want to become a service advisor and progress in this career path

We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person.

Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career:

We Offer:

  • Competitive pay plan and comprehensive benefits plan (with options to suit your needs)
  • Employee benefits (i.e., Group RRSP Plans, Educational Assistance Program, Vehicle Purchase Program, etc.)
  • Tools for success include: ongoing training and management support
  • Opportunities for career growth within our organization

Responsibilities:

  • Handle all incoming customer appointment and service calls in a courteous and personable fashion.
  • Create service estimates for customers
  • Handle tire storage
  • Create work orders as needed for internal team
  • Route calls to appropriate person and take messages for service staff who are unavailable.
  • Maintain liaison with staff who are absent from the premises in order to expedite messages to them.
  • Generate and maintain ASM's appointment schedules on daily & monthly basis.
  • Electronically schedule service appointments for the Assistant Service Managers, distributing the work evenly unless otherwise directed by management.
  • Obtain all the relevant information from each customer, including name, phone number, vehicle model and service required and record it on the appointment scheduling system.
  • Establish the customers mode of transportation away from the dealership for all Lexus customers and make any necessary arrangements.
  • Contact customers for follow-up purposes as requested by management
  • Any situation that results in less than satisfied customers is to be brought to management attention immediately.
  • Type letters and reports as required.
  • Act as back up for absent service department employees as requested by management.
  • Perform any other administrative or clerical tasks as directed by management.

You’ll also need to have:

  • Customer service experience in a dealership (considered an asset).
  • Exceptional communication and interpersonal skills
  • Attention to detail, strong organization skills, and the ability to multi-task will ensure you succeed in this role

Tell us your story. We also consider potential when hiring employees. Let us know in your cover letter what makes you the perfect candidate for this role.

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

This is an existing vacancy

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