Scheduling Coordinator

4 months ago

Oakville, Canada Support House Full time

At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support.

Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful relationships. We put people first by supporting them to direct their own path. We focus on holistic wellness. We foster engagement through designing housing, supports and the system together.

Support House offers supportive housing options, community outreach, mobile primary care, peer support and building system capacity.

**Diversity, Equity, and Inclusion**

**The main purpose of this position**

The Scheduling Coordinator will coordinate the delivery of services offered by the EPPiC Team. This includes being the main contact for referrals, scheduling appointments, providing administrative support to the clinical team, ensuring data quality, and coordinating mobile clinic sites. Operating as the first point of contact for the EPPiC team, this role requires a person-directed, trauma-informed approach.

**The main purpose of the Enhanced Primary Care Pathways and Integrated Care (EPPIC) Team**

The EPPiC Team is responsible for providing one-to-one community-based primary care and clinical support across the Halton region supporting people who are unattached to primary care, unhoused and who experience complex health care concerns including mental health and substance use concerns, including Hep C, HIV/AIDS etc. The team will work primarily in the community meeting people where they are at, including shelters, supportive housing, street level outreach and key community partner locations. This team will include Nurse Practitioners, Registered Nurses, Social Workers, Peer Support Workers and an Occupational Therapist.

**Responsibilities**
- Coordinating, Scheduling, and Organizing_
- Act as the primary point of contact for the EPPiC team, handling referrals (including oneLink), scheduling, and organizing connection times.
- Coordinate mobile clinics with community partners, establish and maintain community partnerships, and manage stakeholder relationships at outreach sites.
- Schedule all frontline staff across clinics, outreach sites, mobile units, and walk-in clinics to ensure adequate coverage.
- Lead communication strategies for internal and external messaging.
- Manage supplies for EPPiC Team staff, including those used in community visits and the vehicle.
- Stay informed about current health and social services in the region and communicate relevant information to the EPPiC team.
- Provide administrative support to the EPPiC team.
- Client-Facing_
- Welcome clients at community clinic settings, ensuring a welcoming, barrier-free environment.
- Quickly build rapport to put clients at ease.
- Conduct brief intakes with clients, using a flexible process to gather pertinent information.
- Data Support_
- Collaborate with the Data Quality Lead to ensure timely and accurate data input, evaluation, and reporting.
- Work with EPPiC Team staff to ensure EMR data is available for mandatory reporting to funders.
- Provide EMR support to the team.
- Conduct regular data audits, analyze trends, and monitor data for improvements.
- Effectively communicate changes in service provision to outreach sites and stakeholders.
- Support Quality Improvement Initiatives and administrative team communication protocols.
- Engage in organizational projects to enhance operational effectiveness.
- Professional Development Work_
- Aligning your practice with your professional college and/or align with the Ontario College of Social Workers and Social Service Workers professional discipline code of conduct and ethics
- Remain current with training and learning opportunities.
- Participate in regular supervision, annual reviews and debriefs with supervisor and team.
- Participate in relevant Communities of Practice
- Personal Development Work_
- Regularly reflecting upon relevant personal wellness strategies
- Be open and share any work-related needs to the appropriate staff, for the purpose of accommodation, support, and clarity.
- Participate in regularly scheduled breaks and other wellness activities to maintain your work and practice.
- Maintaining your personal wellness - having our own supports and maintaining our wellness, EAP
- Disclose and navigate dual relationships within the organization and with PES, as needed.

**Knowledge and skills necessary to be successful in this role**
- Minimum of three to five years of experience in health or human services.
- Post-secondary education in administration, health, or a related discipline, or a combination of educational preparation and applicable experience.
- Health-related designation is an asset (e.g., RPN, Paramedic).
- Demonstrated flexibility, ability to prioritize deadlines, meet program delivery targets, problem-solve

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