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Information System Support Analyst
1 month ago
**The Team you are Joining - Who We Are**:
The Halton Regional Police Service contributes to the safety and well being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton’s status as the safest Canadian municipality with a population of 100,000 or more. This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non-profit organizations, and municipal governments.
**About the Role - How you will Contribute to the Service**:
The Halton Regional Police is a progressive Service that is expanding it’s Enterprise Project Management Office within the Strategic Management Unit. We are seeking a **Full Time** - **Information System Support Analyst** to help drive our HRPS initiatives, addressing large scale Projects and initiatives that will yield outcomes for our police service and our community.
As a valued member of our team, you will leverage your expertise in the development, maintenance, testing and administrative support of various information management systems across HRPS. You will be instrumental in coordinating the implementation of technical and process changes.
**Here’s what you will get to do.**
- Create and maintain system information including data entry and end user account management and security.
- Create and maintain related system documentation.
- Provide consultative system support to end users.
- Troubleshoot technical issues and assist with inquiries and resolutions.
- Compile requests, recommend changes and interface with system vendors to modify system functionality.
- Audit information and generate reports to validate and identify content for analysis.
- Identify business and process requirements and opportunities for improvement.
- Analyze needs, recommend options, and develop approaches.
- Participate and contribute to project planning.
- Design, install, test, and implement system workflows and permissions.
- Coordinate implementation of technical and process changes.
- Generate reports, validate information, and analyze content.
- Contribute to the development of user training to the Unit and other HRPS staff.
- Maintain system and audit documentation.
- Communicate system changes to impacted areas of the organization.
- Other related duties as assigned.
**What you’ll Bring to the Role**:
**Education, Certifications and Qualifications**:
- Community college diploma in a related area (e.g., information management or technology, computer science) or related experience.
**Experience, Knowledge and Skills**:
- Minimum of three years’ experience in utilizing and supporting technical information systems
- Proven experience in HTML and JavaScript
- Demonstrated knowledge of the System Development Life Cycle (SDLC) as well as standard business analysis and business process management techniques.
- Must have experience gathering and documenting business requirements, translating requirements in to functioning solutions and developing business process maps in Microsoft Visio.
- Experience in developing and providing employee training for technical information systems and demonstrated ability to relate to end-users.
**Note**: The successful applicant will need to pass a background check to the satisfaction of the Service which will include reference checks with previous employers, verification of educational achievements, and a criminal background screen.
**What We Offer**: We offer the opportunity to join a progressive work environment with a leading police service. Our Service is committed to the values of Trust and Respect, Integrity, Accountability, Excellence, Teamwork and Justice. We provide our employees with a competitive salary and benefits package which includes but is not limited to comprehensive healthcare benefits, training and development opportunities, paid leave, onsite fitness opportunities, access to wellness resources and participation in a defined benefit pension plan - Ontario Municipal Employee Retirement System (O.M.E.R.S.).
This position is based out of our Oakville Headquarters facility which is located at the QEW and North Service Road West.
Core Working Hours: 35 hours per week: Monday - Friday
**Salary Range: $85,629-$94,098 per annum**
**How to be Considered for This Exciting Opportunity**:
- **Various skill assessments may be administered as part of the selection criteria**_
- Please Note: The Halton Regional Police Service and HRPA are working on modernizing the job evaluation program. Once the program has been established, all civilian positions, including this position, will be evaluated under th
