Community Outreach Coordinator, Support House

2 weeks ago

Oakville, Canada Support House Full time

At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support.

Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful relationships. We put people first by supporting them to direct their own path. We focus on holistic wellness. We foster engagement through designing housing, supports and the system together.

Support House offers supportive housing options, community outreach, peer support and building system capacity.

**Diversity, Equity, and Inclusion**

**The main purpose of this position**

The Community Outreach Coordinator, Support House Response Team, will be responsible for providing one-to-one community-based support, housing & service navigation across the Halton region supporting people who are unhoused and who experience mental health and substance use concerns. The team will work within the community meeting people where they are at, including shelters, supportive housing and street level outreach.

This position is a part of an assertive outreach team where communication and team building is paramount to support positive outcomes for the people we support. You will work closely together to respond quickly to community homelessness support needs, including crisis and distress.

Areas of support will include: building trusting relationships, crisis intervention, mediation and de-escalation; urgent housing placements, connection to health care resources, harm reduction supports and resources, and individually defined holistic needs and goals.

**Responsibilities**
- Internal Role_
- Connecting with people 16+ within the unhoused population who experience mental health and substance use concerns and require urgent housing.
- Emphasis on building relationships/rapport with individuals using creativity and patience
- Attending shelters, community spaces, and any other location where people may be in need of mental health / substance use and housing support
- Working alongside community partners to address immediate support needs including crisis, housing, and/or justice
- Focus on preventing, de-escalating, navigating and stabilizing crisis situations including supporting individuals experiencing social and physical harms associated with chronic substance use, ongoing suicidal ideation and other harmful emotional or behavioral situations
- Providing support and resources for harm reduction and prevention in order to improve people’s wellness.
- Promoting a decrease in justice system participation and possible incarceration through in-depth assessments and collaboratively creating individualized care plans considering justice involvement and ensuring intentional pathways to other relevant justice supports
- Supporting individuals around their complex housing and tenancy needs, including but not limited to supportive housing placements, rent supplement options and landlord relationship building
- External Role _
- Work in close collaboration with Halton Housing Help, shelter, and any other relevant organization’s staff to ensure wrap around supports for individuals.
- Represent Support House’s values and philosophies.
- Be knowledgeable around Support House’s services and supports.
- Understand how various social locations or identity factors impact access to, and experiences with, mental health, housing, and substance use supports.
- Promote every door is the right door and provide warm connections to appropriate partners.
- Professional Development_
- Aligning your practice with your professional discipline code of conduct and ethics as relevant to your role
- Remain current with trainings and learning opportunities.
- Participate in regular supervision, annual reviews and debriefs with supervisor and team.
- Participate in relevant Communities of Practice
- Personal Development _
- Regular personal reflection and awareness around how you are showing up to work and recognizing self-awareness strategies to inform your work.
- Be open and share any work-related needs to the appropriate staff, for the purpose of accommodation, support, and clarity.
- Participate in regularly scheduled breaks and other wellness activities to maintain your work and practice.
- Maintaining your personal wellness through ensuring your own supports and balance
- Understand how your own positionality and identities impact and influence your ability to exert power and privilege, particularly as it relates to individuals who face multiple forms of systemic oppression.
- Disclose and navigate dual relationships within the organization and with individuals, as needed.

**Knowledge and skills necessary to be successful in this role**
- Strong ability to build genuine connections with people through curiosity and interest in getting to know who they are
- Relevant Undergraduate Degre

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