Sales Operations Specialist

2 weeks ago

Richmond Hill, Canada Olympus Corporation of the Americas Full time

Workplace Flexibility: Hybrid

Job Description

Within this role, the Sales Operations Specialist, will work directly with the Sales team to ensure a streamlined single point of contact and support for outlined duties. This position will help drive patient focus through cultivating a solutions-oriented mindset and by approaching all situations with a critical and innovative mindset. This position will be responsible for the management of sales operational actions as laid out and required by the operations team.

Job Duties
  • Leverage CRM systems, sales enablement tools, and analytic platforms to support sales operations initiatives.
  • Action requirements as outlined in departments reports.
  • Maintain individual and departmental KPI performance including but not limited to:
    • Adhering to all response time commitments,
    • Maintain a minimum of 98% error-free actions,
    • Provides accurate and timely delivery of the following to the Sales team regarding internal inquiries surrounding order management for both sales and repair scenarios,
    • Support and manage product order allocation processing,
    • Project order management as requirements are set forth by the project management team,
    • Effectively manage the inflow of all Sales inquiries through various contact streams to maintain optimal service of needs and requests.
  • Be the lead contact point for all actions as outlined by the Sales Operations leadership team in support of the designated sales area.
  • Drive operational efficiency and effectiveness of actions, processes, and procedures with a mindset for continuous improvement and innovation through the end-to-end sales process.
  • Collaborate with Sales Operations Leadership on strategic opportunities to elevate the territory support experience.
  • Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiry.
  • Minimal travel may be required and as directed by leadership.
  • Perform other related duties and/or work as assigned.
Job Qualifications

Required:

  • Post-secondary Degree/Diploma required.
  • Minimum 4 Years of relevant work experience within the Customer Service or Sales Operations landscape.
  • Bilingual English French proficiency in speaking, reading, writing abilities are required.
  • Ability to work flexible hours.

Preferred:

  • Experience with Datasweep, SalesForce, Service Cloud, CRM or SAP an asset.
  • Medium Microsoft Office skills required, advanced Microsoft Office skills preferred.
  • Ability to think creatively to innovate new ideas.
  • Strong in cross-departmental collaboration.
  • Strong analytical abilities.
  • Excellent communication skills.
  • Demonstrates strong organizational skills.
  • Extremely detail-oriented.
  • Motivated, results-oriented and persistent.
  • Proactive/takes initiative.
  • Maintains a positive attitude and works well within a team environment.
  • Handles stressful situations in a fast-paced environment.
  • Effectively prioritizes workload/time management.
  • Excellent verbal and written communication/customer service skills.
Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:
  • Competitive salaries, annual bonus
  • Comprehensive medical benefits and pension plan
  • Generous Paid Vacation and Sick Time
  • Paid Parental Leave and Adoption Assistance
Connected Culture you can embrace:
  • Work-life integrated culture that supports an employee-centric mindset
  • Offers onsite, hybrid, and field work environments
  • Paid volunteering and charitable donation/match programs
  • Diversity Equity & Inclusion Initiatives including Employee Resource Groups
  • Dedicated Training Resources and Learning & Development Programs
  • Paid Educational Assistance

Are you ready to be a part of our team?

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer, and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

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