Sales Support Specialist
2 days ago
**Sales Support Specialist**
Are you looking to grow your career with a dynamic sales team? Do you have a passion for problem solving and creative thinking? Liteline needs someone like you
**A little bit about us **
Founded in 1979, Liteline Corporation is Canada’s leading and largest privately held lighting manufacturer. We specializes in LED lighting for North American residential and commercial markets. With over 130 employees, Liteline is poised for strategic growth for years to come
With 40 years of dedicated Customer Service behind us we are expanding our Customer Service Team and are looking for enthusiastic, thoughtful, problem solvers to propel us into the future. If you enjoy a fast paced, never a dull moment kind of environment then this role might be for you
**A little bit about you **
Reporting directly to the Customer Service Manager and supported by a dedicated team of customer care professionals, the Sales Support Specialist, will be responsible for:
- Identifying customer needs and recommending the best lighting solutions for their design
- Processing all incoming orders according to product availability/lead times and delivery schedules.
- Performing order entry and reverse entry processes
- Providing customers with product availability, pricing information, shipping, and other customer queries
- Responding to customer inquiries; escalating to appropriate internal stakeholder(s) as required
- Researching delivery and/or invoicing discrepancies as well as quality concerns; working with the customer on a resolution
- Collaborating with our Sales, Warehouse and Production teams to meet project deliverables
- Following up with customers to ensure their needs have been met and are satisfied at the end of the transaction
**Requirements**:
- 3+ years of customer service-related experience
- Post-secondary education is preferred.
- Strong skills in Office Suite (Word, Excel) and prior exposure to inventory management systems.
- Demonstrated ability to multi-task using good judgement to exceed customer expectations.
- Capacity to stay calm under pressure to achieve optimal results.
- Shows resilience in a fast paced ever changing environment.
- Willing to ask questions to find the answers you need.
- Strong relational and influential skills.
- Strong problem identification and resolution skill.
- Positive team attitude and ability to prioritize your work.
- Strong work ethic and positive team attitude.
**Why work with us**:
- Competitive pay commensurate with qualifications and experience
- In-house training and all the support you need to succeed.
- An opportunity to be part of an innovative, growing organization that supports learning and development.
- Complete benefits plan after three months of service, including: Comprehensive insurance (medical, dental and life)
- Partial company match on employee contributions towards company group RRSP.
**How to apply**:
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