Sales Operations Specialist

3 months ago

Richmond Hill, Canada Olympus Corporation of the Americas Full time

**Workplace Flexibility**:Hybrid**

**_
For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling._**

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:
**Patient Focus, Integrity, Innovation, Impact and Empathy.**

Learn more about Life at Olympus.Within this role, the Sales Operations Specialist, will work directly with the Sales team to ensure a streamlined single point of contact and support for outlined duties. This position will help drive patient focus through cultivating a solutions oriented mindset and by approaching all situations with a critical and innovative mindset. This position will be responsible for the management of sales operational actions as laid out and required by the operations team.

**Job Duties**:

- Leverage CRM systems, sales enablement tools, and analytic platforms to support sales operations initiatives.
- Action requirements as outlined in departments reports.
- Maintain individual and departmental KPI performance including but not limited to:

- o Adhering to all response time commitments,
- o Maintain a minimum of 98% error free actions.
- Provides accurate and timely delivery of the following to the Sales team regarding internal inquiries surrounding order management for both sales and repair scenarios.
- Support and manage product order allocation processing.
- Project order management as requirements are set forth by the project management team.
- Effectively manage the inflow of all Sales inquires through various contact streams to maintain optimal service of needs and requests.
- Be the lead contact point for all actions as outlined by the Sales Operations leadership team in support of the designated sales area.
- Drive operational efficiency and effectiveness of actions, processes and procedures with a mindset for continuous improvement and innovation through the end to end sales process.
- Collaborate with Sales Operations Leadership on strategic opportunities to elevate the territory support experience.
- Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiry.
- Minimal travel may be required and as directed by leadership.
- Perform other related duties and/or work as assigned.

**Job Qualifications**:
**Required**:

- Post-secondary Degree/Diploma required.
- English proficiency in speaking reading writing abilities required.
- Minimum of 4 Years relevant work experience within the Customer Service or Sales Operations landscape.
- Experience with Datasweep, Salesforce, Service Cloud, CRM or SAP preferred.
- Medium Microsoft Office skills required; advanced Microsoft Office skills preferred.

**Preferred**:

- Experience with order entry ERP systems an asset.
- Basic to Medium Microsoft Office skills required.
- Excellent communication skills.
- Demonstrates strong organizational skills.
- Extremely detail oriented.
- Motivated results oriented and persistent.
- Proactively takes initiative.
- Maintains a positive attitude and works well within a team environment.
- Handles stressful situations in a fast-paced environment.
- Effectively prioritizes workload/time management.
- Excellent verbal and written communication/customer service skills.
- Ability to work flexible hours.

**Why join Olympus?**
- We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._

**Equitable Offerings you can count on**:

- Competitive salaries, annual bonus
- Comprehensive medical benefits and pension plan
- Generous Paid Vacation and Sick Time
- Paid Parental Leave and Adoption Assistance

**Connected Culture you can embrace**:

- Work-life integrated culture that supports an employee centric mindset
- Offers onsite, hybrid and field work environments
- Paid volunteering and charitable donation/match programs
- Diversity Equity & Inclusion Initiatives including Employee Resource Groups
- Dedicated Training Resources and Learning & Development Programs
- Paid Educational Assistance

**Are you ready to be a part of our team?**

Learn more about our benefit and incentives.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and mínimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

*

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