Sales Operations Specialist

4 weeks ago

Richmond, Canada WhiteWater West- Full time

WhiteWater makes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever the expertise we bring from all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere.

The Sales Operations team is looking for a **Sales Operations Specialist **to join our Richmond head office Reporting to the Director, Sales Operations, this is a pivotal role that acts as the central hub for all sales-related activities while working directly with our global sales team and internal stakeholders. The primary responsibility of this position is the ongoing scheduling and coordination of all pre-contract work completed in support of our Sales team. In addition, this person will be a champion and super-user of our CRM system and responsible for the advancement of sales support materials.

**YOUR ROLE**:
Core Functions (60%):

- Manage the scheduling of pre-contract work across all pre-contract departments

*
- Liaise with Global Sales Team daily to define internal RFPs, consisting of design, estimating, proposal or engineering details
- Work actively with function group leaders to manage capacity and coordinate tasks

Secondary Functions (40%):

- Customer Relationship Manager (CRM) software “Champion”
- Team super-user supporting the sales team and internal function groups
- Responsible for driving and continuous improvement of processes
- Continuous improvement of data quality in CRM system
- Provide regular reporting on pre-contract activities and sales metrics
- Development and refinement of sales support materials and training document library
- Support in organization and execution of sales and pre-contract training plans
- Website sales leads - review and distribute daily
- Assist in the generation of proposals and contract documents, as required
- Trade show arrangements - support marketing in the execution of trade show related activities

**YOU BRING**:

- 2-4 years college, university or technical school training is required (Sales, Business or Marketing education preferred)
- 2-5 years of experience in an office environment - Sales, Operations, Project Management or Scheduling related role would be an asset
- Complete understanding of Microsoft Office (Word, Excel, Outlook, etc.) is required
- Experience using Microsoft Dynamics CRM or comparable CRM software would be an asset
- Experience in coding or web development is an asset
- Customer service orientation with professional and confident phone presence
- Strong verbal and written communication skills
- Excellent organization skills and ability to effectively multi-task in a fast-paced environment
- A flexible individual with the ability to prioritize a changing workload
- Positive and results-oriented attitude
- Interacts effectively within all levels of the WhiteWater Team and external contacts

**WHITEWATER COMPETENCIES**
- Accountability - We do what we say
- Collaboration - We work well together
- Customer Focus - We know and respond to our customers
- Communication - We listen to and understand each other
- Authenticity - We are honest and trust each other
- Resilience - We deal effectively with pressure, are persistent and optimistic
- Flexibility & Adaptability - We are willing and able to respond to changing circumstances

WhiteWater is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone.

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