Call Centre Representative

3 weeks ago

Calgary, Canada Trail Appliances Ltd. Full time

Why Trail?At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply todayThe PerksTrail Appliances values their employees and provides a comprehensive and competitive total rewards package including:Health & dental benefitsPersonal care daysStatutory holidays offEmployee & family assistance programStaff incentives and rewardsEmployee discountsThe RoleWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. Reporting to the Call Center Supervisor, you will play a crucial role in delivering exceptional customer service and support to our clients. Your responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information regarding our products or services.What you will be doingCustomer Interaction:Handle incoming calls from customers regarding inquiries, orders, complaints, and general assistance.Provide accurate information about our products, services, and company policies.Listen attentively to customer concerns and address them promptly and courteously.Document all interactions and transactions accurately in our CRM system.Issue Resolution:Troubleshoot and resolve customer complaints and issues effectively and efficiently.Escalate complex or unresolved issues to the appropriate channels for further investigation and resolution.Follow up with customers to ensure that their issues have been resolved satisfactorily.Product Knowledge:Maintain a comprehensive understanding of our products, services, and offerings.Stay updated on product features, specifications, and promotions to provide accurate information to customers.Team Collaboration:Collaborate with team members and other departments to resolve customer issues and improve overall customer experience.Share feedback and insights gathered from customer interactions to help improve products and services.Adherence to Policies and Procedures:Adhere to company policies, procedures, and guidelines at all times.Ensure compliance with relevant regulations and standards governing customer interactions and data privacy.To be successful in this role you must havePrevious experience in a customer service or call center role preferred.Excellent verbal and written communication skills.Strong problem-solving and decision-making abilities.Proficiency in computer applications and CRM software.Ability to work in a fast-paced environment and adapt to changing priorities.Compensation$17/hr - $20/hr*This role requires the chosen candidate to be on-site, it is not a remote position.Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. We continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader

  • Call Centre Representative

    3 weeks ago

    Calgary, Canada Jump Contact Center Full time

    **Overview** We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. We value...

  • Part Time Call Centre Representative

    1 week ago

    Calgary, Alberta, Canada Stride Management Full time $16

    At Stride Management, we provide world-class lottery management services and technology to charities and non-profits across Canada.We are seeking numerous part-time, casual employees to join our Call Centre for our current project. The successful candidates will be responsible for providing exceptional customer service as the front-line voice of our lottery...

  • Call Centre Representative

    2 months ago

    Calgary, Canada WestJet Full time

    **Why WestJet**: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us and love where you’re going.** **Remote Work**: This position is...

  • Call Centre Support Representative

    3 weeks ago

    Calgary, AB, Canada Trail Appliances Ltd. Full time €17 - €20

    At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Health & dental benefits Statutory holidays off  We are seeking a highly motivated and...

  • Call Centre Operators

    2 weeks ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    2 weeks ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    2 weeks ago

    Calgary, Canada Stride Management Full time €16

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    7 days ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    2 weeks ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    5 days ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    1 week ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    7 days ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    4 days ago

    Calgary, Canada Stride Management Full time €16

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    2 weeks ago

    Calgary, Canada Stride Management Full time

    call centre - customer service **About Us** Stride provides world-class lottery management services and technology to charities and non-profits across Canada. Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single...

  • Customer Service Representative – Virtual Call Centre Agent

    1 week ago

    Calgary, Alberta, Canada Alberta Blue Cross Full time

    Company Overview:Alberta Blue Cross is a reputable organization dedicated to delivering exceptional customer experiences and community leadership in Alberta. We strive to provide top-notch health coverage to over 1.8 million members, promoting wellness while taking an active role in it.Salary and Benefits:We offer a competitive salary range of approximately...

  • Priority Services

    5 months ago

    Calgary, Canada NAPA Auto Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Showroom Host

    3 weeks ago

    Calgary, Canada Heninger Toyota Full time

    Heninger Toyota is an established Auto Dealership specializing in the sales and service of Toyota vehicles. As the first Toyota Dealership in Alberta, we have been building our positive reputation for over 55 years. We are a forward-thinking company, utilizing the latest in technology and business processes in our efforts for continual improvement in both...

  • Arts Centre Specialist

    2 months ago

    Calgary, Canada City of Calgary Full time

    If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we...

  • Call Centre Operators

    2 weeks ago

    Calgary, AB, Canada Stride Management Full time €16

    call centre customer service About Us Stride provides world-class lottery management services and technology to charities and non-profits across Canada. Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to...

  • Call Centre Operators

    7 days ago

    Calgary, AB, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...