Call Centre Representative
4 days ago
Why Trail?At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply todayThe PerksTrail Appliances values their employees and provides a comprehensive and competitive total rewards package including:Health & dental benefitsPersonal care daysStatutory holidays offEmployee & family assistance programStaff incentives and rewardsEmployee discountsThe RoleWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. Reporting to the Call Center Supervisor, you will play a crucial role in delivering exceptional customer service and support to our clients. Your responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information regarding our products or services.What you will be doingCustomer Interaction:Handle incoming calls from customers regarding inquiries, orders, complaints, and general assistance.Provide accurate information about our products, services, and company policies.Listen attentively to customer concerns and address them promptly and courteously.Document all interactions and transactions accurately in our CRM system.Issue Resolution:Troubleshoot and resolve customer complaints and issues effectively and efficiently.Escalate complex or unresolved issues to the appropriate channels for further investigation and resolution.Follow up with customers to ensure that their issues have been resolved satisfactorily.Product Knowledge:Maintain a comprehensive understanding of our products, services, and offerings.Stay updated on product features, specifications, and promotions to provide accurate information to customers.Team Collaboration:Collaborate with team members and other departments to resolve customer issues and improve overall customer experience.Share feedback and insights gathered from customer interactions to help improve products and services.Adherence to Policies and Procedures:Adhere to company policies, procedures, and guidelines at all times.Ensure compliance with relevant regulations and standards governing customer interactions and data privacy.To be successful in this role you must havePrevious experience in a customer service or call center role preferred.Excellent verbal and written communication skills.Strong problem-solving and decision-making abilities.Proficiency in computer applications and CRM software.Ability to work in a fast-paced environment and adapt to changing priorities.Compensation$17/hr - $20/hr*This role requires the chosen candidate to be on-site, it is not a remote position.Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. We continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader
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Call Centre Representative
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Calgary, Canada Jump Contact Center Full time**Overview** We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. We value...
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Call Centre Support Representative
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Calgary, AB, Canada Trail Appliances Ltd. Full time €17 - €20At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Health & dental benefits Statutory holidays off We are seeking a highly motivated and...
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Call Centre Operator
3 weeks ago
Calgary, Canada GardaWorld Full timeAre you ready to suit up? The Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. What's in it for you? Starting wage $29.00 an hour Medical benefits after 90 days Career path planning and advancement opportunities Paid on-the-job training Ongoing training available On...
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Call Centre Operator
3 weeks ago
Calgary, Canada GardaWorld Full timeAre you ready to suit up?The Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract.What's in it for you?Starting wage $29.00 an hourMedical benefits after 90 daysCareer path planning and advancement opportunitiesPaid on-the-job trainingOngoing training availableOn a typical day, you will be...
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Call Centre Representative
2 weeks ago
Calgary, Canada Trail Appliances Ltd. Full time**Why Trail?** **The Perks** Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including: - Health & dental benefits - Personal care days - Statutory holidays off - Employee & family assistance program - Staff incentives and rewards - Employee discounts **The Role** We are seeking a highly...
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Call Centre Operator
3 weeks ago
Calgary, Canada GardaWorld Full timeAre you ready to suit up?The Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract.What's in it for you?Starting wage $29.00 an hourMedical benefits after 90 daysCareer path planning and advancement opportunitiesPaid on-the-job trainingOngoing training availableOn a typical day, you will be...
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Call Center Representative
5 months ago
Calgary, Canada Pinnacle Transport Ltd. Full timeCall Center Representative **Duties**: - Answer incoming customer calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about products, services, and company policies - Handle and resolve customer complaints or issues with patience and empathy - Perform data entry tasks to update customer records and...
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Emergency Call Centre Operator
5 months ago
Calgary, Canada GardaWorld Full timeYour mission at GardaWorld: The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. What are the job benefits we offer you? - Starting wage $29. 00 an hour - Medical benefits after 90 days - Career path planning and advancement opportunities - Paid on-the-job training - Ongoing...
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Call Centre Representative
6 days ago
Calgary, Canada Trail Appliances Ltd. Full timeWhy Trail?At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!The PerksTrail Appliances values...
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Call Centre Representative
5 days ago
Calgary, Canada Trail Appliances Ltd. Full timeWhy Trail?At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!The PerksTrail Appliances values...
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Call Centre Representative
7 days ago
Calgary, Canada Trail Appliances Ltd. Full timeWhy Trail?At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!The PerksTrail Appliances values...
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Call Centre Representative
5 days ago
Calgary, Canada Trail Appliances Ltd. Full timeWhy Trail?At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!The PerksTrail Appliances values...
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Call Centre Representative
5 days ago
Calgary, Canada Trail Appliances Ltd. Full time €17 - €20Why Trail?At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!The PerksTrail Appliances values...
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Call Centre Representative
4 weeks ago
Calgary, AB, Canada Trail Appliances Ltd. Full timeWhy Trail?At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!The PerksTrail Appliances values...