Call Centre Representative

2 months ago

Calgary, Canada WestJet Full time

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us and love where you’re going.**

**Remote Work**:
This position is eligible for remote work, within Calgary, under our mobile workforce program. Must live within a 100KM distance from the WestJet Campus.

**Your Story**

You have been told that you are great with people, you love helping others and, do so genuinely. Your ideal environment is interacting with others from the comfort of your own home (maybe in your pajamas, we won’t tell). You are a natural communicator that will work to solve the issues of others and, can multitask using complex computer systems and don’t shy away from learning new technology.

**Role Overview**:
WestJet's Call Centre Representatives are responsible for creating a remarkable experience for our guests through one-on-one telephone contact to arrange air travel on WestJet flights, and provide information for guests with varying needs. You are often the first point of contact for our guests and play an essential and crucial role as been a WestJet brand ambassador. We want to make sure our guests enjoy their call with you, therefore, you are there to educate and help our Guests, while creating the experience our Guests have come to know and love about WestJet.

**Responsibilities**:

- Book air travel for internal and external guests, answer questions and provide general information about travel with WestJet;
- Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system;
- Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business;
- Adhoc projects as assigned.

**Qualifications**:

- Fluent in English (verbally and written)
- A combination of two years’ experience in a customer service and/or sales related environment;
- Reside within 100KM of WestJet’s Head Office (22 Aerial Place NE);
- Must be able to communicate with an advanced level of written and spoken English fluently;
- Demonstrated strong computer skills including a minimum typing speed of 40 words per minute;
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs;
- You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our guests;
- A proven track record for punctuality and reliability.
- Our training environment has evolved and has become more virtual and self-directed than in the past.
- This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.

**Other important information**:

- This role is shift work and 100% home based, our contact centre operations are 24/7/365 days a year and require you to be available to work early mornings, evenings, overnights, weekends and holidays;
- All contact centre positions require 7 weeks of training virtually or at WestJet's Head Office;
- All computer hardware required for the role will be provided;
- Our positions are in-home roles and we require our agents to have the following environment for their home office to be successful:

- High speed internet (hardwired 25 Mbps download and 2.5 Mbps upload) provided by either Shaw or Telus
- Safe, secure and distraction free room with an ergonomic set-up enabling you to sit for long periods of time;

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

**Our Safety Promise**

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug

  • Call Centre Representative

    3 weeks ago

    Calgary, Canada Jump Contact Center Full time

    **Overview** We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. We value...

  • Part Time Call Centre Representative

    2 weeks ago

    Calgary, Alberta, Canada Stride Management Full time $16

    At Stride Management, we provide world-class lottery management services and technology to charities and non-profits across Canada.We are seeking numerous part-time, casual employees to join our Call Centre for our current project. The successful candidates will be responsible for providing exceptional customer service as the front-line voice of our lottery...

  • Call Centre Support Representative

    4 weeks ago

    Calgary, AB, Canada Trail Appliances Ltd. Full time €17 - €20

    At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Health & dental benefits Statutory holidays off  We are seeking a highly motivated and...

  • Call Centre Operators

    2 weeks ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    2 weeks ago

    Calgary, Canada Stride Management Full time €16

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    2 weeks ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    2 weeks ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    1 week ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    2 weeks ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    1 week ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    6 days ago

    Calgary, Canada Stride Management Full time €16

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    1 week ago

    Calgary, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...

  • Call Centre Operators

    3 weeks ago

    Calgary, Canada Stride Management Full time

    call centre - customer service **About Us** Stride provides world-class lottery management services and technology to charities and non-profits across Canada. Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single...

  • Customer Service Representative – Virtual Call Centre Agent

    1 week ago

    Calgary, Alberta, Canada Alberta Blue Cross Full time

    Company Overview:Alberta Blue Cross is a reputable organization dedicated to delivering exceptional customer experiences and community leadership in Alberta. We strive to provide top-notch health coverage to over 1.8 million members, promoting wellness while taking an active role in it.Salary and Benefits:We offer a competitive salary range of approximately...

  • Priority Services

    5 months ago

    Calgary, Canada NAPA Auto Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Showroom Host

    4 weeks ago

    Calgary, Canada Heninger Toyota Full time

    Heninger Toyota is an established Auto Dealership specializing in the sales and service of Toyota vehicles. As the first Toyota Dealership in Alberta, we have been building our positive reputation for over 55 years. We are a forward-thinking company, utilizing the latest in technology and business processes in our efforts for continual improvement in both...

  • Arts Centre Specialist

    2 months ago

    Calgary, Canada City of Calgary Full time

    If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we...

  • Call Centre Operators

    2 weeks ago

    Calgary, AB, Canada Stride Management Full time €16

    call centre customer service About Us Stride provides world-class lottery management services and technology to charities and non-profits across Canada. Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to...

  • Call Centre Representative

    4 weeks ago

    Calgary, Canada Trail Appliances Ltd. Full time

    **Why Trail?** **The Perks** Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including: - Health & dental benefits - Personal care days - Statutory holidays off - Employee & family assistance program - Staff incentives and rewards - Employee discounts **The Role** We are seeking a highly...

  • Call Centre Operators

    1 week ago

    Calgary, AB, Canada Stride Management Full time

    call centrecustomer serviceAbout UsStride provides world-class lottery management services and technology to charities and non-profits across Canada.Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a...