Emergency Call Centre Operator

5 months ago

Calgary, Canada GardaWorld Full time

Your mission at GardaWorld:
The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract.

What are the job benefits we offer you?
- Starting wage $29. 00 an hour
- Medical benefits after 90 days
- Career path planning and advancement opportunities
- Paid on-the-job training
- Ongoing training available

On a typical day, you will be responsible for:

- Answer calls on the security landline phone, mobile phones, intercom and radio system
- Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety
- Monitor systems and alarms including, but not limited to:

- Security systems
- Fire alarm systems
- Closed circuit television (CCTV) cameras; and
- 911 emergency dispatch
- Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command center at all applicable sites.
- Dispatch security alarms, events and activities to all sites
- Report security incidents and ensure all incidents have been accurately documents in the system and reported to the appropriate individual
- Track all alarms and resolve any alarms relating to card problems
- Participate in safety meetings
- Generate attendance reports in the event of an emergency condition
- Valid Alberta Security License
- Fluent in English
- Hold a high school diploma or equivalent
- Strong computer and typing skills, proficient with Microsoft Office
- Experience with monitoring and operation of video and surveillance systems
- Available for a 4 on 4 off 12 hr rotation
- Looking for part time / casual to start, then possibility of fulltime
- Minimum 1 year experience in Control/Call Centre
- Fit for duty

SSCAL

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