Bilingual Technical Support Specialist

3 weeks ago

toronto, Canada Johnson Controls Full time
Job DescriptionUnleash your potential with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer

  • Competitive pay.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • JCI Employee discount programs (The Loop by Perk Spot).

What you will do

The Technical Support Specialist will be responsible for conducting the telephone support of the Qolsys, DSC, Sur-Gard, and C24 range of products. The position will be located in our Toronto, Langstaff/Von office and report to our Intrusion Technical Support Manager, NA. As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact.

How you will do it

As a Technical Support Specialist, you will be responsible for responding to customer calls daily in a professional and efficient manner, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products Intrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and evaluation of products. As a key player of the NA Technical Support Team, you will work within a dynamic environment that provides a platform for you to have a considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.

What we look for

Required

  • Fluent in French/Spanish
  • A strong Technical Background or associate degree or equivalent would be preferred.
  • Tech-savvy individuals who can navigate IT and interactive communication tools.
  • Experience in dealing with hardware and software issues.
  • Strong troubleshooting skills.
  • Action orientated; self-starter takes initiative to resolve issues.
  • Strong communication, interpersonal, and problem-solving skills.
  • Highly motivated, and able to develop resilient and positive professional relationships.
  • Quick learner and team worker who provides effective communication to key stakeholders.
  • Flexible Monday to Friday shift work required to provide customer support to all markets (8 am EST-8 pm EST).
  • Strong English communication skills both written and verbal.

Preferred

  • Previous experience in a Technical Support or fault-finding-related role would be helpful.
  • Experience working within the Electronic Security (Intruder Systems) or Communications industry.
  • Understanding of electronic security products and electrical concepts.
  • Understanding of networking principles and concepts.
  • Fluent in one or more languages; French or Spanish.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

#LI-Onsite

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